The Select Group
Job Details
Job Title:
Customer Experience Quality Analyst Location:
Stamford, CT (onsite 4 days, remote 1 day) Duration:
Through End of Year (EOY) - Potential for Extension
About the Role:
Join a high-impact project with a leading
telecommunications client
focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.
What You Bring:
5+ years of experience
as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics
Proficiency in
PowerPoint, Excel, and Word
Exceptional
written and verbal communication skills
Strong
attention to detail
and the ability to stay organized in a fast-paced setting
Bonus Points For:
Prior experience in the
telecommunications industry Familiarity with customer service environments or AI-powered tools What You'll Do:
Listen and Analyze:
Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.
Spot Trends:
Identify themes, patterns, and recurring issues to inform tool development and process improvements.
Collaborate Cross-Functionally:
Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.
Contribute to AI Development:
Work closely with teams training AI models-your insights will help improve machine learning outcomes.
Support Team Goals:
Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
Job Title:
Customer Experience Quality Analyst Location:
Stamford, CT (onsite 4 days, remote 1 day) Duration:
Through End of Year (EOY) - Potential for Extension
About the Role:
Join a high-impact project with a leading
telecommunications client
focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.
What You Bring:
5+ years of experience
as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics
Proficiency in
PowerPoint, Excel, and Word
Exceptional
written and verbal communication skills
Strong
attention to detail
and the ability to stay organized in a fast-paced setting
Bonus Points For:
Prior experience in the
telecommunications industry Familiarity with customer service environments or AI-powered tools What You'll Do:
Listen and Analyze:
Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.
Spot Trends:
Identify themes, patterns, and recurring issues to inform tool development and process improvements.
Collaborate Cross-Functionally:
Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.
Contribute to AI Development:
Work closely with teams training AI models-your insights will help improve machine learning outcomes.
Support Team Goals:
Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1