Spectraforce Technologies
Project Manager V
Spectraforce Technologies, King Of Prussia, Pennsylvania, United States, 19406
Title: Project Manager V
Location: King of Prussia, PA - Hybrid
Duration: 9 months
Position Overview
We are seeking an experienced Project Manager to join our IT team and lead complex digital transformation initiatives. This role requires a seasoned professional who can navigate the intersection of business processes and technology solutions, with particular expertise in enterprise application implementations spanning customer-facing digital platforms, call center technologies, and back office operational systems. The ideal candidate will drive end-to-end project delivery while collaborating effectively across business and technical teams to achieve strategic IT objectives.
Key Responsibilities:
Project Leadership and Management
* Lead and manage 2-5 mid-size projects concurrently from initiation through closure, including enterprise application implementations, process transformations, and digital platform deployments.
* Develop comprehensive project plans, timelines, and resource allocation strategies while balancing competing priorities across multiple initiatives.
* Manage project budgets, scope, and stakeholder expectations across diverse business units including Customer Service, Sales & Marketing, Billing, and Order-to-Cash operations.
* Coordinate cross-functional teams including various business SMEs, IT business process analysts, architects, developers, infrastructure teams, and external vendors to deliver enterprise solutions end-to-end.
* Operate effectively in a hybrid waterfall/agile environment while managing resources across various IT capability centers spanning onshore and offshore teams.
* Ensure adherence to project management methodologies (PMP, Agile, hybrid approaches) based on project requirements and stakeholder needs.
Enterprise Process and Application Transformation
* Lead business process reengineering initiatives that integrate technology solutions with operational workflows.
* Manage small, medium, and large-scale enterprise application implementations, particularly Microsoft Dynamics 365 CRM or similar platforms.
* Drive process simplification efforts that eliminate redundancies and improve operational efficiency.
* Facilitate requirements gathering sessions with business stakeholders to translate needs into technical specifications.
* Oversee system integration projects connecting multiple enterprise platforms.
Digital Technology Project Delivery
* Manage implementation of customer self-service portals with backend enterprise system integration.
* Lead deployment of customer-facing messaging platforms and omnichannel communication solutions.
* Coordinate API development and integration projects connecting disparate systems.
* Oversee mobile application development and deployment initiatives.
* Manage cloud migration and modernization projects.
Stakeholder Management and Communication
* Serve as primary liaison between business leadership, business SMEs, IT teams, and external vendors across all project initiatives.
* Maintain alignment and reporting to the enterprise PMO for multiple concurrent projects.
* Adapt communication style and content appropriately for diverse audiences ranging from end users and call center agents to department management and C-level executives.
* Lead requirements gathering sessions with stakeholders across varying technical skill levels, ensuring clear understanding and buy-in.
* Manage change management activities including communication plans, training coordination, and user adoption strategies tailored to each business area.
* Lead risk assessment and mitigation planning across all project phases while balancing resource constraints across multiple initiatives.
* Coordinate with compliance, security, and governance teams to ensure regulatory adherence across all business process areas.
Team Leadership and Development
* Mentor junior project team members and PMO analysts.
* Lead vendor selection processes and manage supplier relationships.
* Coordinate resource planning and capacity management across project portfolios.
* Drive continuous improvement initiatives within the PMO framework.
Required Qualifications:
Education and Experience
* Bachelor's degree in business, Information Technology, Engineering, or related field.
* 5-8+ years of progressive project management experience in IT environments.
* Proven experience managing 2-5 concurrent mid-size projects with demonstrated ability to prioritize and balance competing demands.
* Minimum 3 years managing enterprise application implementations (Microsoft Dynamics 365 CRM preferred), digital/web projects, or back-office process simplification projects.
* Proven track record delivering digital transformation projects across Customer Service, Sales & Marketing, Billing, and Order-to-Cash business processes.
* Experience leading cross-functional teams of varying sizes across business and technical disciplines.
* Demonstrated success working with stakeholders across all organizational levels, from end users to executive leadership.
Technical Expertise
* Awareness of Microsoft Dynamics 365 CRM or similar platform, configuration, and integration capabilities.
* Experience with enterprise integration patterns, APIs, and middleware solutions in end-to-end business processes across multiple enterprise systems.
* Knowledge of customer portal technologies and self-service platform implementations.
* Familiarity with customer messaging platforms, chatbots, and omnichannel communication tools.
* Understanding of cloud platforms (Azure, AWS) and hybrid infrastructure environments.
* Proficiency with project management tools (Azure DevOps, Smartsheet) and leverage Excel for varying audiences without DevOps access or executive alignment.
Project Management Competencies
* Experience with Agile/Scrum methodologies and hybrid project approaches.
* Strong financial management skills including budget development, tracking, and variance analysis.
* Expertise in risk management, issue resolution, and stakeholder communication.
* Proven ability to manage vendor relationships and complex procurement processes.
Core Skills
* Exceptional communication and presentation skills with ability to tailor messaging for diverse audiences including end users, management, and executive leadership.
* Strong analytical and problem-solving capabilities with data-driven decision making.
* Change management experience with enterprise-wide technology implementations across Customer Service, Sales & Marketing, Billing, and Order-to-Cash functions.
* Business process analysis and improvement expertise with deep understanding of order-to-cash workflows.
* Ability to translate complex technical concepts for business stakeholders while managing technical implementations for non-technical end users.
* Proven capability to manage multiple project workstreams simultaneously while maintaining quality and stakeholder satisfaction.
* Experience managing virtual teams and coordinating across multiple time zones in onshore/offshore environments.
Preferred Qualifications
* Master's degree in business administration, Technology Management, or related field.
* PMP certification or equivalent project management credential.
* Background in call center technologies and customer experience platforms.
* Basic knowledge of AI/ML tools and applications in enterprise environments.
* Lean Six Sigma certification or process improvement credentials (optional).
Success Metrics
* Successfully deliver 2-5 concurrent mid-size projects on time and within budget across Customer Service, Sales & Marketing, Billing, and Order-to-Cash domains.
* Deliver the required business value within the timeframe necessitated by the business case for each project initiative.
* Deliver defined process efficiency gains within projects to improve customer experience & retention, expected call deflection via self-service or eliminating root cause of customer inquiries, improve operational efficiency, incorporating AI where applicable for business objectives.
* Demonstrate effective stakeholder management across varying skill levels from end users to executive leadership.
Reporting Structure
This position reports to the Director IT Call Center & Digital Technology and will collaborate closely with business process owners, enterprise architects, and technology teams. The role requires regular interaction with C-level executives, department heads, and external vendor partners.
Location: King of Prussia, PA - Hybrid
Duration: 9 months
Position Overview
We are seeking an experienced Project Manager to join our IT team and lead complex digital transformation initiatives. This role requires a seasoned professional who can navigate the intersection of business processes and technology solutions, with particular expertise in enterprise application implementations spanning customer-facing digital platforms, call center technologies, and back office operational systems. The ideal candidate will drive end-to-end project delivery while collaborating effectively across business and technical teams to achieve strategic IT objectives.
Key Responsibilities:
Project Leadership and Management
* Lead and manage 2-5 mid-size projects concurrently from initiation through closure, including enterprise application implementations, process transformations, and digital platform deployments.
* Develop comprehensive project plans, timelines, and resource allocation strategies while balancing competing priorities across multiple initiatives.
* Manage project budgets, scope, and stakeholder expectations across diverse business units including Customer Service, Sales & Marketing, Billing, and Order-to-Cash operations.
* Coordinate cross-functional teams including various business SMEs, IT business process analysts, architects, developers, infrastructure teams, and external vendors to deliver enterprise solutions end-to-end.
* Operate effectively in a hybrid waterfall/agile environment while managing resources across various IT capability centers spanning onshore and offshore teams.
* Ensure adherence to project management methodologies (PMP, Agile, hybrid approaches) based on project requirements and stakeholder needs.
Enterprise Process and Application Transformation
* Lead business process reengineering initiatives that integrate technology solutions with operational workflows.
* Manage small, medium, and large-scale enterprise application implementations, particularly Microsoft Dynamics 365 CRM or similar platforms.
* Drive process simplification efforts that eliminate redundancies and improve operational efficiency.
* Facilitate requirements gathering sessions with business stakeholders to translate needs into technical specifications.
* Oversee system integration projects connecting multiple enterprise platforms.
Digital Technology Project Delivery
* Manage implementation of customer self-service portals with backend enterprise system integration.
* Lead deployment of customer-facing messaging platforms and omnichannel communication solutions.
* Coordinate API development and integration projects connecting disparate systems.
* Oversee mobile application development and deployment initiatives.
* Manage cloud migration and modernization projects.
Stakeholder Management and Communication
* Serve as primary liaison between business leadership, business SMEs, IT teams, and external vendors across all project initiatives.
* Maintain alignment and reporting to the enterprise PMO for multiple concurrent projects.
* Adapt communication style and content appropriately for diverse audiences ranging from end users and call center agents to department management and C-level executives.
* Lead requirements gathering sessions with stakeholders across varying technical skill levels, ensuring clear understanding and buy-in.
* Manage change management activities including communication plans, training coordination, and user adoption strategies tailored to each business area.
* Lead risk assessment and mitigation planning across all project phases while balancing resource constraints across multiple initiatives.
* Coordinate with compliance, security, and governance teams to ensure regulatory adherence across all business process areas.
Team Leadership and Development
* Mentor junior project team members and PMO analysts.
* Lead vendor selection processes and manage supplier relationships.
* Coordinate resource planning and capacity management across project portfolios.
* Drive continuous improvement initiatives within the PMO framework.
Required Qualifications:
Education and Experience
* Bachelor's degree in business, Information Technology, Engineering, or related field.
* 5-8+ years of progressive project management experience in IT environments.
* Proven experience managing 2-5 concurrent mid-size projects with demonstrated ability to prioritize and balance competing demands.
* Minimum 3 years managing enterprise application implementations (Microsoft Dynamics 365 CRM preferred), digital/web projects, or back-office process simplification projects.
* Proven track record delivering digital transformation projects across Customer Service, Sales & Marketing, Billing, and Order-to-Cash business processes.
* Experience leading cross-functional teams of varying sizes across business and technical disciplines.
* Demonstrated success working with stakeholders across all organizational levels, from end users to executive leadership.
Technical Expertise
* Awareness of Microsoft Dynamics 365 CRM or similar platform, configuration, and integration capabilities.
* Experience with enterprise integration patterns, APIs, and middleware solutions in end-to-end business processes across multiple enterprise systems.
* Knowledge of customer portal technologies and self-service platform implementations.
* Familiarity with customer messaging platforms, chatbots, and omnichannel communication tools.
* Understanding of cloud platforms (Azure, AWS) and hybrid infrastructure environments.
* Proficiency with project management tools (Azure DevOps, Smartsheet) and leverage Excel for varying audiences without DevOps access or executive alignment.
Project Management Competencies
* Experience with Agile/Scrum methodologies and hybrid project approaches.
* Strong financial management skills including budget development, tracking, and variance analysis.
* Expertise in risk management, issue resolution, and stakeholder communication.
* Proven ability to manage vendor relationships and complex procurement processes.
Core Skills
* Exceptional communication and presentation skills with ability to tailor messaging for diverse audiences including end users, management, and executive leadership.
* Strong analytical and problem-solving capabilities with data-driven decision making.
* Change management experience with enterprise-wide technology implementations across Customer Service, Sales & Marketing, Billing, and Order-to-Cash functions.
* Business process analysis and improvement expertise with deep understanding of order-to-cash workflows.
* Ability to translate complex technical concepts for business stakeholders while managing technical implementations for non-technical end users.
* Proven capability to manage multiple project workstreams simultaneously while maintaining quality and stakeholder satisfaction.
* Experience managing virtual teams and coordinating across multiple time zones in onshore/offshore environments.
Preferred Qualifications
* Master's degree in business administration, Technology Management, or related field.
* PMP certification or equivalent project management credential.
* Background in call center technologies and customer experience platforms.
* Basic knowledge of AI/ML tools and applications in enterprise environments.
* Lean Six Sigma certification or process improvement credentials (optional).
Success Metrics
* Successfully deliver 2-5 concurrent mid-size projects on time and within budget across Customer Service, Sales & Marketing, Billing, and Order-to-Cash domains.
* Deliver the required business value within the timeframe necessitated by the business case for each project initiative.
* Deliver defined process efficiency gains within projects to improve customer experience & retention, expected call deflection via self-service or eliminating root cause of customer inquiries, improve operational efficiency, incorporating AI where applicable for business objectives.
* Demonstrate effective stakeholder management across varying skill levels from end users to executive leadership.
Reporting Structure
This position reports to the Director IT Call Center & Digital Technology and will collaborate closely with business process owners, enterprise architects, and technology teams. The role requires regular interaction with C-level executives, department heads, and external vendor partners.