ShiftCode Analytics
Network/Tier 2 Engineer : Dish Network
ShiftCode Analytics, Dallas, Texas, United States, 75215
Interview : Video
Visa : USC, GC, GC EAD, H4
Job 1 )
Location: Dallas or Denver
NEEDS SERVICE PROVIDER EXPERIENCE
Overview: Technical focal point for incident resolution Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologies Accountable for the accurate and timely resolution of network incidents detected Deliver knowledge transfer and training to NOC engineers Engage and partner with extended DISH operations teams for cross technology incident resolution Develop troubleshooting documentation 1-5 Years -CCNA Description:
Drives incident resolution for issues experienced in customer environments. Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions. Escalates complex issues to Tier 3 when required for incident and problem resolution. Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure. Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer. Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer Engages and drives appropriate resources for escalations. Maintains accurate documentation in incident and knowledge management systems. Ensures case management guidelines are followed. Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
Responsibilities:
Performs incident detection, triage, and remediation of medium complexity network incidents. Initiate incident escalation as required for remediation. Contribute to troubleshooting documentation, incident handling and help guides.
Job 2 ) Network Engineer
Pocatello, Idaho ( Hybrid from day -1 _
6 Months CTH
Visa : USC, GC
We have an exciting opportunity to join our information technology team as a Network Engineer.
POSITION SUMMARY
The Network Engineer provides engineering services for network infrastructure.
Responsibilities
Troubleshoot LAN and WAN service issues on Cisco, Meraki, and Fortinet platforms Configuration of switching platforms, Cisco 3750x, 9200 and 9300, Cisco Nexus, Fortiswitch Configuration of routing platforms, Cisco ASR and ISR, Fortigate, Meraki Installation of network hardware Activation of leased WAN circuits Participate in daily team meetings and various project meetings Create and update network documentation Create and review change scripts Work with security team to mitigate active threats Education & Experience
Required-Associates' degree in Information Systems / Computer Science or equivalent technical training Active CCNA required Minimum of 5 years of experience working in Information Systems, preferably in the healthcare industry Minimum of 3 years of hands on networking experience with Cisco projects Minimum of 3 years of SD-WAN experience Experience troubleshooting and configuring LAN Infrastructures, STP, Ether-channel/Port Channel configuration, Dot1.Q Trunking, VTP, 802.1x, DHCP, DACLs Experience troubleshooting WAN infrastructures, VRFs, routing protocols, IP ACLs, leased circuits Experience troubleshooting nd TACACS+ Experience designing IP Schemes Experience troubleshooting 802.11 wireless issues Experience troubleshooting client and network issues Experience configuring SNMP monitoring and logging Knowledge, Skills & Abilities
Must demonstrate strong ownership of responsibilities Excellent documentation and communication skills Proficiency with Visio and Office applications Excellent customer service skills "Can do" attitude Ability to travel up to 10% per year for deployments Ability to multitask between strategic tasks while resolving operational problems
Visa : USC, GC, GC EAD, H4
Job 1 )
Location: Dallas or Denver
NEEDS SERVICE PROVIDER EXPERIENCE
Overview: Technical focal point for incident resolution Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologies Accountable for the accurate and timely resolution of network incidents detected Deliver knowledge transfer and training to NOC engineers Engage and partner with extended DISH operations teams for cross technology incident resolution Develop troubleshooting documentation 1-5 Years -CCNA Description:
Drives incident resolution for issues experienced in customer environments. Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions. Escalates complex issues to Tier 3 when required for incident and problem resolution. Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure. Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer. Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer Engages and drives appropriate resources for escalations. Maintains accurate documentation in incident and knowledge management systems. Ensures case management guidelines are followed. Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
Responsibilities:
Performs incident detection, triage, and remediation of medium complexity network incidents. Initiate incident escalation as required for remediation. Contribute to troubleshooting documentation, incident handling and help guides.
Job 2 ) Network Engineer
Pocatello, Idaho ( Hybrid from day -1 _
6 Months CTH
Visa : USC, GC
We have an exciting opportunity to join our information technology team as a Network Engineer.
POSITION SUMMARY
The Network Engineer provides engineering services for network infrastructure.
Responsibilities
Troubleshoot LAN and WAN service issues on Cisco, Meraki, and Fortinet platforms Configuration of switching platforms, Cisco 3750x, 9200 and 9300, Cisco Nexus, Fortiswitch Configuration of routing platforms, Cisco ASR and ISR, Fortigate, Meraki Installation of network hardware Activation of leased WAN circuits Participate in daily team meetings and various project meetings Create and update network documentation Create and review change scripts Work with security team to mitigate active threats Education & Experience
Required-Associates' degree in Information Systems / Computer Science or equivalent technical training Active CCNA required Minimum of 5 years of experience working in Information Systems, preferably in the healthcare industry Minimum of 3 years of hands on networking experience with Cisco projects Minimum of 3 years of SD-WAN experience Experience troubleshooting and configuring LAN Infrastructures, STP, Ether-channel/Port Channel configuration, Dot1.Q Trunking, VTP, 802.1x, DHCP, DACLs Experience troubleshooting WAN infrastructures, VRFs, routing protocols, IP ACLs, leased circuits Experience troubleshooting nd TACACS+ Experience designing IP Schemes Experience troubleshooting 802.11 wireless issues Experience troubleshooting client and network issues Experience configuring SNMP monitoring and logging Knowledge, Skills & Abilities
Must demonstrate strong ownership of responsibilities Excellent documentation and communication skills Proficiency with Visio and Office applications Excellent customer service skills "Can do" attitude Ability to travel up to 10% per year for deployments Ability to multitask between strategic tasks while resolving operational problems