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SR International

IT Help Desk Analyst Onsite

SR International, Arizona City, Arizona, United States, 85123

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IT - Help Desk 3 - IT Help Desk

Analyst Posting ID

141911 100% on-site-

L 220 S Center St ,

City M esa , AZ 85211

Local Candidates Only Duration :5 Months from the

projected start date Rate: $30/ hr on W2

Education: Associates -Required 100% on-site.

220 S Center St

City Mesa , AZ 85211 Staffing the Help Desk to

take calls, resolve the issue, and log

into our

ticketing system This includes -providing

customer service support ,

including answering calls, determining the scope of a customer s problem, initiating and/or maintaining problem

tickets and Incident Reports (IRs ) using an

on-line incident management system , and intermediate

troubleshooting and resolution/escalation ; Further details can be shared later. Customer Service Prior IT Help Desk experience with a list of ITSM tools used Active Directory Microsoft Windows

Compensation: $30.00 per hour

About SR International INC

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are We Are Leading IT Based Solution Providers

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

Career At SR International

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.