Helpdesk - Help Desk Support Technician - SME

100% ONSITE ROLENEED LOCAL MISSISSIPPI RESIDENTS ONLYState of Mississippi - Helpdesk - Help Desk Support Technician - SME Level - MS - MDEK12- 142707 (100% Onsite) JOB DESCRIPTIONSelected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills. Required Skills/Experience Experience working in a help desk environment Experienced with providing support for M365 Applications Experience providing remote assistance using various platforms Experience in desktoplaptop troubleshooting, and software installation Hardware Implementation and Deployment Basic Active Directory ManagementBMC Footprints Help Desk Experience (ITSM)MAC OS ExperienceAbout SR International INCSR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.Who We AreWe Are Leading IT Based Solution ProvidersToday, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.Our VisionEstablished in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.Career At SR InternationalAt SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.