Airswift
Job Title:
Business Analyst
Location:
Gastonia, NC
Type:
W2 Contract
Work Setup:
Hybrid (3 days on-site, 2 days remote)
Benefits:
Dental, Healthcare, Vision & 401(k)
Industry:
Utilities / Energy
Job Summary
We are seeking a highly motivated and experienced Business Analyst to join the Customer Care Operations (CC Ops) team in support of enterprise system enhancements and Customer Information System (CIS) projects. The Advisor will act as a liaison between business stakeholders and IT teams, driving the end-to-end requirements gathering, documentation, and testing process. The ideal candidate has strong communication skills, experience with CIS/CRM systems (preferably CCB), and a background in large-scale system implementations.
Key Responsibilities Partner with enterprise functional and technical teams to support all phases of CIS implementation and enhancements Collect, analyze, and document business requirements for system changes Support testing activities, including parallel billing tests for CIS systems Establish and maintain strong communication with stakeholders and Customer Care teams Prepare and distribute communications regarding system updates and business impacts Act as a liaison between business units and technical teams to ensure clear understanding and support Manage multiple priorities and execute assigned tasks with minimal supervision Apply analytical and problem-solving skills to facilitate efficient and accurate requirements gathering Basic / Required Qualifications Bachelor's degree in a related field and 4+ years of experience in
business analysis
or
systems analysis Proven experience with
Customer Information Systems (CIS) , preferably
CCB , and related implementation life cycles Strong knowledge of
Customer Care Operations
processes and systems Experience with
CRM applications
and enterprise system enhancements Excellent problem-solving, critical thinking, and decision-making abilities Strong interpersonal skills, including negotiation, consensus building, and facilitation Ability to clearly document business processes and communicate effectively across teams Preferred Qualifications CBAP Certification
or equivalent formal training in business analysis Familiarity with
TIS systems and solutions Experience working in utilities, energy, or similar regulated industries
Business Analyst
Location:
Gastonia, NC
Type:
W2 Contract
Work Setup:
Hybrid (3 days on-site, 2 days remote)
Benefits:
Dental, Healthcare, Vision & 401(k)
Industry:
Utilities / Energy
Job Summary
We are seeking a highly motivated and experienced Business Analyst to join the Customer Care Operations (CC Ops) team in support of enterprise system enhancements and Customer Information System (CIS) projects. The Advisor will act as a liaison between business stakeholders and IT teams, driving the end-to-end requirements gathering, documentation, and testing process. The ideal candidate has strong communication skills, experience with CIS/CRM systems (preferably CCB), and a background in large-scale system implementations.
Key Responsibilities Partner with enterprise functional and technical teams to support all phases of CIS implementation and enhancements Collect, analyze, and document business requirements for system changes Support testing activities, including parallel billing tests for CIS systems Establish and maintain strong communication with stakeholders and Customer Care teams Prepare and distribute communications regarding system updates and business impacts Act as a liaison between business units and technical teams to ensure clear understanding and support Manage multiple priorities and execute assigned tasks with minimal supervision Apply analytical and problem-solving skills to facilitate efficient and accurate requirements gathering Basic / Required Qualifications Bachelor's degree in a related field and 4+ years of experience in
business analysis
or
systems analysis Proven experience with
Customer Information Systems (CIS) , preferably
CCB , and related implementation life cycles Strong knowledge of
Customer Care Operations
processes and systems Experience with
CRM applications
and enterprise system enhancements Excellent problem-solving, critical thinking, and decision-making abilities Strong interpersonal skills, including negotiation, consensus building, and facilitation Ability to clearly document business processes and communicate effectively across teams Preferred Qualifications CBAP Certification
or equivalent formal training in business analysis Familiarity with
TIS systems and solutions Experience working in utilities, energy, or similar regulated industries