Coghlin Companies Inc
CT - Epicor Business Systems Administrator II
Coghlin Companies Inc, Westborough, Massachusetts, us, 01581
Responsibilities
Works with functional associates on issues and projects with discussions lead by a Director of Business Systems or a member of management. Provide first-line support for a wide variety of trouble tickets related to Deployed software/hardware/peripherals. Respond either in-person, with remote control, or by driving to our local sites Identify opportunities that can improve efficiency of business processes. Document the cause, effect, and resolution to production issues. Completes unit/functional testing to ensure total functionality is in place. Creates and executes test plans/activities to obtain end user approval. Set up and manage accounts and Ensure security through access controls Monitor performance and maintain systems according to requirements Coordinate, participate application development for multiple projects. Assist in troubleshooting software application issues. Assist network administrator with application installation and testing. Work with employees to support the development of analyses, dashboards, reports, and ad hoc queries. Provides assistance and advice to business users in the effective use of applications and information technology. Provide minor programming for in-house IT projects and implementing new releases and software upgrades Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues. Responsible for and participating in the data backup process and disaster recovery planning. Qualifications
1-3 years of related experience in a similar Proficiency with MS Office software Experience with Epicor/Kinetic is a must. Analytical and problem solving Self-motivated with the ability to prioritize, meet deadlines, and manage changing Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing Willingness to work outside of normal business hours in support of system maintenance, system deployments, and resolution of production A results-oriented individual who thrives in a fast-paced environment with multiple project assignments and has the ability to multitask and effectively manage competing Quick learner with an outstanding work Communicate effectively with co-workers, quality assurance staff, system users, documentation staff and management. Excellent English oral and written communication Post-secondary degree in computer science or related field or a combination of related experience and related experience and education.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Works with functional associates on issues and projects with discussions lead by a Director of Business Systems or a member of management. Provide first-line support for a wide variety of trouble tickets related to Deployed software/hardware/peripherals. Respond either in-person, with remote control, or by driving to our local sites Identify opportunities that can improve efficiency of business processes. Document the cause, effect, and resolution to production issues. Completes unit/functional testing to ensure total functionality is in place. Creates and executes test plans/activities to obtain end user approval. Set up and manage accounts and Ensure security through access controls Monitor performance and maintain systems according to requirements Coordinate, participate application development for multiple projects. Assist in troubleshooting software application issues. Assist network administrator with application installation and testing. Work with employees to support the development of analyses, dashboards, reports, and ad hoc queries. Provides assistance and advice to business users in the effective use of applications and information technology. Provide minor programming for in-house IT projects and implementing new releases and software upgrades Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues. Responsible for and participating in the data backup process and disaster recovery planning. Qualifications
1-3 years of related experience in a similar Proficiency with MS Office software Experience with Epicor/Kinetic is a must. Analytical and problem solving Self-motivated with the ability to prioritize, meet deadlines, and manage changing Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing Willingness to work outside of normal business hours in support of system maintenance, system deployments, and resolution of production A results-oriented individual who thrives in a fast-paced environment with multiple project assignments and has the ability to multitask and effectively manage competing Quick learner with an outstanding work Communicate effectively with co-workers, quality assurance staff, system users, documentation staff and management. Excellent English oral and written communication Post-secondary degree in computer science or related field or a combination of related experience and related experience and education.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.