Nexmos Design
Job Description
Job Description
We are currently seeking a
Customer Account Representative
to join our growing team in Miami, FL. In this role, you will be the primary point of contact for our clients, ensuring their needs are met efficiently and professionally. You will play a critical role in managing client relationships, resolving inquiries, and supporting account growth.
Responsibilities
Build and maintain strong relationships with assigned customer accounts
Serve as a liaison between clients and internal teams to ensure timely and successful delivery of solutions
Address customer inquiries, issues, and requests with professionalism and urgency
Monitor account performance and assist in identifying growth opportunities
Maintain accurate records of customer interactions and transactions
Prepare reports on account status and customer feedback
Collaborate with team members to improve overall customer satisfaction
Qualifications: Qualifications
Qualifications
Proven experience in customer service, account management, or a similar role
Strong communication and interpersonal skills
Ability to multitask and prioritize effectively in a fast-paced environment
Excellent problem-solving abilities and attention to detail
Proficient in MS Office and CRM systems
Bachelor’s degree in Business, Marketing, Communications, or related field preferred
Additional Information
Benefits
Competitive salary: $60,000 - $65,000 annually
Opportunities for professional growth and career advancement
Skill development and ongoing training
Supportive and collaborative work environment
Full-time, stable position with consistent weekday schedule
Job Description
We are currently seeking a
Customer Account Representative
to join our growing team in Miami, FL. In this role, you will be the primary point of contact for our clients, ensuring their needs are met efficiently and professionally. You will play a critical role in managing client relationships, resolving inquiries, and supporting account growth.
Responsibilities
Build and maintain strong relationships with assigned customer accounts
Serve as a liaison between clients and internal teams to ensure timely and successful delivery of solutions
Address customer inquiries, issues, and requests with professionalism and urgency
Monitor account performance and assist in identifying growth opportunities
Maintain accurate records of customer interactions and transactions
Prepare reports on account status and customer feedback
Collaborate with team members to improve overall customer satisfaction
Qualifications: Qualifications
Qualifications
Proven experience in customer service, account management, or a similar role
Strong communication and interpersonal skills
Ability to multitask and prioritize effectively in a fast-paced environment
Excellent problem-solving abilities and attention to detail
Proficient in MS Office and CRM systems
Bachelor’s degree in Business, Marketing, Communications, or related field preferred
Additional Information
Benefits
Competitive salary: $60,000 - $65,000 annually
Opportunities for professional growth and career advancement
Skill development and ongoing training
Supportive and collaborative work environment
Full-time, stable position with consistent weekday schedule