Alphabe Insight Inc
Company Description
About Us
At Captura Hall, we are dedicated to delivering innovative administrative solutions that streamline operations and enhance organizational efficiency. Based in the heart of Miami, FL, our team thrives on professionalism, collaboration, and integrity. We support businesses of all sizes by providing reliable, detail-oriented clerical services that keep their operations running smoothly. Join a company where your skills are valued and your career can grow.
Job Description
Job Description
Captura Hall is seeking a professional and customer-focused
Customer Service Liaison
to join our Tampa-based team. The ideal candidate will serve as the critical link between our clients and internal departments, ensuring customer satisfaction through efficient communication, issue resolution, and support. You will be the face of our service commitment, maintaining high standards of responsiveness and professionalism.
Responsibilities Act as the primary point of contact for customer inquiries, concerns, and feedback Facilitate communication between clients and internal departments to ensure timely resolution of issues Monitor customer accounts to identify trends or recurring concerns and escalate when necessary Maintain accurate documentation of client interactions and transactions Assist in developing customer service procedures, policies, and standards Ensure a high level of professionalism and empathy in all customer interactions Follow up with clients to ensure satisfaction and foster long-term relationships Qualifications
Qualifications
Proven experience in customer service, account management, or client relations Strong interpersonal and communication skills, both verbal and written Ability to manage multiple tasks and priorities in a fast-paced environment Proficient in Microsoft Office Suite and CRM systems High attention to detail and organizational skills Problem-solving mindset with a proactive attitude Bachelor's degree in Business, Communications, or related field preferred Additional Information
Benefits
Competitive salary ($55,000 - $65,000/year) Opportunities for career growth and professional development Health, dental, and vision insurance Paid time off and holidays Supportive and collaborative team environment Ongoing training and performance-based advancement
About Us
At Captura Hall, we are dedicated to delivering innovative administrative solutions that streamline operations and enhance organizational efficiency. Based in the heart of Miami, FL, our team thrives on professionalism, collaboration, and integrity. We support businesses of all sizes by providing reliable, detail-oriented clerical services that keep their operations running smoothly. Join a company where your skills are valued and your career can grow.
Job Description
Job Description
Captura Hall is seeking a professional and customer-focused
Customer Service Liaison
to join our Tampa-based team. The ideal candidate will serve as the critical link between our clients and internal departments, ensuring customer satisfaction through efficient communication, issue resolution, and support. You will be the face of our service commitment, maintaining high standards of responsiveness and professionalism.
Responsibilities Act as the primary point of contact for customer inquiries, concerns, and feedback Facilitate communication between clients and internal departments to ensure timely resolution of issues Monitor customer accounts to identify trends or recurring concerns and escalate when necessary Maintain accurate documentation of client interactions and transactions Assist in developing customer service procedures, policies, and standards Ensure a high level of professionalism and empathy in all customer interactions Follow up with clients to ensure satisfaction and foster long-term relationships Qualifications
Qualifications
Proven experience in customer service, account management, or client relations Strong interpersonal and communication skills, both verbal and written Ability to manage multiple tasks and priorities in a fast-paced environment Proficient in Microsoft Office Suite and CRM systems High attention to detail and organizational skills Problem-solving mindset with a proactive attitude Bachelor's degree in Business, Communications, or related field preferred Additional Information
Benefits
Competitive salary ($55,000 - $65,000/year) Opportunities for career growth and professional development Health, dental, and vision insurance Paid time off and holidays Supportive and collaborative team environment Ongoing training and performance-based advancement