ClifyX
Job Overview:
We are seeking an experienced architect to lead the implementation of Full stack Observability utilizing
ServiceNow ITOM (IT Operations Management)
for enhanced monitoring, visibility, and automation across the IT apps and infra. The ideal candidate will have a strong background in observability, IT operations, and ServiceNow ITOM modules, including
Discovery, Event Management, and Operational Intelligence . Key Responsibilities: ServiceNow ITOM Implementation:
Design, configure, and implement ServiceNow ITOM solutions for full-stack observability, including
Discovery, Service Mapping, Event Management, and AIOps . Integrate ServiceNow ITOM with existing monitoring tools (
Splunk, Datadog, Prometheus, New Relic, Dynatrace ) to centralize event correlation and root cause analysis. Automate IT operations workflows using
ServiceNow Orchestration and AI-driven insights . Observability Strategy & Optimization:
Define and implement best practices for
real-time monitoring, event correlation, and incident response . Develop
dashboards, reports, and KPIs
to track system health, performance, and availability. Ensure
CMDB (Configuration Management Database) accuracy
to support automated service mapping and dependency tracking. Integration & Automation:
Work with
DevOps, Cloud, and IT teams
to integrate ServiceNow ITOM with
hybrid and multi-cloud environments (AWS, Azure, GCP) . Implement
automation for self-healing IT operations
and proactive issue resolution. Enhance
ITSM (ServiceNow IT Service Management) workflows
by integrating observability insights. Incident & Problem Management:
Set up
alerting and event correlation rules
to reduce noise and improve incident detection. Support
root cause analysis and proactive problem resolution
using
Operational Intelligence & Predictive AIOps .
Required Skills & Qualifications: Experience:
10 to 12 years of IT experience 4-7 years
of experience in
IT operations, Observability, ServiceNow ITOM implementation . Hands-on experience with
ServiceNow Discovery, Event Management, and Service Mapping . Strong understanding of
ITIL practices
and IT operations workflows. Technical Skills:
Proficiency in
ServiceNow ITOM, CMDB, and automation workflows . Experience integrating
monitoring tools
(Splunk, New Relic, Datadog, Prometheus, etc.) with ServiceNow. Knowledge of
APIs, scripting (JavaScript, Python, PowerShell), and automation frameworks . Familiarity with
cloud observability tools
for AWS, Azure, and GCP. Soft Skills:
Strong problem-solving skills with a focus on
proactive IT operations . Excellent
communication and stakeholder management skills . Ability to work in
cross-functional teams
with IT, DevOps, and business units.
ServiceNow ITOM (IT Operations Management)
for enhanced monitoring, visibility, and automation across the IT apps and infra. The ideal candidate will have a strong background in observability, IT operations, and ServiceNow ITOM modules, including
Discovery, Event Management, and Operational Intelligence . Key Responsibilities: ServiceNow ITOM Implementation:
Design, configure, and implement ServiceNow ITOM solutions for full-stack observability, including
Discovery, Service Mapping, Event Management, and AIOps . Integrate ServiceNow ITOM with existing monitoring tools (
Splunk, Datadog, Prometheus, New Relic, Dynatrace ) to centralize event correlation and root cause analysis. Automate IT operations workflows using
ServiceNow Orchestration and AI-driven insights . Observability Strategy & Optimization:
Define and implement best practices for
real-time monitoring, event correlation, and incident response . Develop
dashboards, reports, and KPIs
to track system health, performance, and availability. Ensure
CMDB (Configuration Management Database) accuracy
to support automated service mapping and dependency tracking. Integration & Automation:
Work with
DevOps, Cloud, and IT teams
to integrate ServiceNow ITOM with
hybrid and multi-cloud environments (AWS, Azure, GCP) . Implement
automation for self-healing IT operations
and proactive issue resolution. Enhance
ITSM (ServiceNow IT Service Management) workflows
by integrating observability insights. Incident & Problem Management:
Set up
alerting and event correlation rules
to reduce noise and improve incident detection. Support
root cause analysis and proactive problem resolution
using
Operational Intelligence & Predictive AIOps .
Required Skills & Qualifications: Experience:
10 to 12 years of IT experience 4-7 years
of experience in
IT operations, Observability, ServiceNow ITOM implementation . Hands-on experience with
ServiceNow Discovery, Event Management, and Service Mapping . Strong understanding of
ITIL practices
and IT operations workflows. Technical Skills:
Proficiency in
ServiceNow ITOM, CMDB, and automation workflows . Experience integrating
monitoring tools
(Splunk, New Relic, Datadog, Prometheus, etc.) with ServiceNow. Knowledge of
APIs, scripting (JavaScript, Python, PowerShell), and automation frameworks . Familiarity with
cloud observability tools
for AWS, Azure, and GCP. Soft Skills:
Strong problem-solving skills with a focus on
proactive IT operations . Excellent
communication and stakeholder management skills . Ability to work in
cross-functional teams
with IT, DevOps, and business units.