Diverse Lynx
Demand:
Genesys Developer/Lead demand Location: Wilmington, DE.. Contract
JOB Description:
Job Duties:
Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart Configure options and applications in Genesys CME Identify the impacts for Genesys applications for infrastructure changes and prepare/execute mitigation plans. Perform validation & verification for environment/infrastructure related changes Take part in discussions with development & operations teams on system improvement and stability of the components Identify system performance bottlenecks and raise recommendations to application development teams Look for process improvements in the support process and raise process improvement proposals. Take part in Knowledge sharing sessions from development/offshore teams Extend on-call support during weekends. During this time, attend critical issues and any change requests. Exposure to WFM tools like Aspect and call recording tools would be a plus
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Genesys Developer/Lead demand Location: Wilmington, DE.. Contract
JOB Description:
Job Duties:
Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart Configure options and applications in Genesys CME Identify the impacts for Genesys applications for infrastructure changes and prepare/execute mitigation plans. Perform validation & verification for environment/infrastructure related changes Take part in discussions with development & operations teams on system improvement and stability of the components Identify system performance bottlenecks and raise recommendations to application development teams Look for process improvements in the support process and raise process improvement proposals. Take part in Knowledge sharing sessions from development/offshore teams Extend on-call support during weekends. During this time, attend critical issues and any change requests. Exposure to WFM tools like Aspect and call recording tools would be a plus
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.