Top Tier Talent Group
Customer Success Manager - SaaS / Engineering Tools (Hybrid, Redwood City)
Top Tier Talent Group, Redwood City, California, United States, 94061
Customer Success Manager - SaaS / Engineering Tools (Hybrid, Redwood City)
Location:
Redwood City, CA (Hybrid: 3 days/week in office)
Job Type:
Full-Time
Compensation:
$130,000-$160,000 base + equity + benefits
A fast-growing SaaS company transforming the electronics design industry is hiring a
Customer Success Manager
to support and grow its global customer base. With over 2 million engineers relying on its platform to design next-gen hardware, this company is backed by top-tier VCs and entering a high-growth phase fueled by AI and proprietary data infrastructure.
This is a high-impact, client-facing role supporting global component manufacturers through onboarding, expansion, and renewal. You'll be the trusted advisor and advocate helping them extract full value from the platform - and shaping how electrical engineering is done at scale.
What You'll Be Doing Onboarding & Enablement : Guide new customers through the onboarding process, ensuring successful activation and adoption across use cases. Relationship Management : Build trusted, strategic relationships with senior stakeholders at global electronics brands. Understand their goals and tailor support accordingly. Advocacy & Feedback Loop : Represent the voice of the customer internally. Gather feedback, share insights with Product and Engineering, and help shape product roadmap decisions. Renewals & Expansion : Monitor customer health and proactively drive upsell and renewal opportunities. Collaborate closely with Sales and Account Management teams. Support & Troubleshooting : Resolve technical and workflow-related questions. Work with engineering and support teams to address complex issues and maintain satisfaction. What We're Looking For
4+ years in a
customer-facing SaaS role
(Customer Success, Account Management, Solutions Engineering, or Support) Experience working with
technical products
or developer tools; familiarity with hardware, CAD, or electronics design is a plus Excellent
written and verbal communication skills
- clear, responsive, and strategic Highly
organized and analytical
- strong with tools, metrics, and insights that drive retention Passionate about
customer success and value delivery
- someone who naturally wants to help Comfortable navigating fast-paced startup environments and wearing multiple hats Why This Role
Impactful Work : You'll help some of the world's leading electronics manufacturers evolve how they engage with the global engineering community. Cross-Functional Exposure : Collaborate across Sales, Product, Marketing, Engineering, and Leadership. Career Launchpad : This role is ideal for someone who wants to grow into a GM, Head of Customer Success, or startup operator role in the future. Compensation & Benefits
Base Salary : $130,000-$160,000 Equity Package : Meaningful ownership aligned to performance Healthcare : Medical, dental, and vision coverage for you and your dependents 401(k) Plan : Unmatched plan managed through Guideline Catered Office Lunches : Provided Mon/Wed/Fri Hybrid Flexibility : Work from home Tuesdays and Thursdays
Location:
Redwood City, CA (Hybrid: 3 days/week in office)
Job Type:
Full-Time
Compensation:
$130,000-$160,000 base + equity + benefits
A fast-growing SaaS company transforming the electronics design industry is hiring a
Customer Success Manager
to support and grow its global customer base. With over 2 million engineers relying on its platform to design next-gen hardware, this company is backed by top-tier VCs and entering a high-growth phase fueled by AI and proprietary data infrastructure.
This is a high-impact, client-facing role supporting global component manufacturers through onboarding, expansion, and renewal. You'll be the trusted advisor and advocate helping them extract full value from the platform - and shaping how electrical engineering is done at scale.
What You'll Be Doing Onboarding & Enablement : Guide new customers through the onboarding process, ensuring successful activation and adoption across use cases. Relationship Management : Build trusted, strategic relationships with senior stakeholders at global electronics brands. Understand their goals and tailor support accordingly. Advocacy & Feedback Loop : Represent the voice of the customer internally. Gather feedback, share insights with Product and Engineering, and help shape product roadmap decisions. Renewals & Expansion : Monitor customer health and proactively drive upsell and renewal opportunities. Collaborate closely with Sales and Account Management teams. Support & Troubleshooting : Resolve technical and workflow-related questions. Work with engineering and support teams to address complex issues and maintain satisfaction. What We're Looking For
4+ years in a
customer-facing SaaS role
(Customer Success, Account Management, Solutions Engineering, or Support) Experience working with
technical products
or developer tools; familiarity with hardware, CAD, or electronics design is a plus Excellent
written and verbal communication skills
- clear, responsive, and strategic Highly
organized and analytical
- strong with tools, metrics, and insights that drive retention Passionate about
customer success and value delivery
- someone who naturally wants to help Comfortable navigating fast-paced startup environments and wearing multiple hats Why This Role
Impactful Work : You'll help some of the world's leading electronics manufacturers evolve how they engage with the global engineering community. Cross-Functional Exposure : Collaborate across Sales, Product, Marketing, Engineering, and Leadership. Career Launchpad : This role is ideal for someone who wants to grow into a GM, Head of Customer Success, or startup operator role in the future. Compensation & Benefits
Base Salary : $130,000-$160,000 Equity Package : Meaningful ownership aligned to performance Healthcare : Medical, dental, and vision coverage for you and your dependents 401(k) Plan : Unmatched plan managed through Guideline Catered Office Lunches : Provided Mon/Wed/Fri Hybrid Flexibility : Work from home Tuesdays and Thursdays