University of Idaho
Customer Support Specialist I, IdahoSTARS
University of Idaho, Moscow, Idaho, United States, 83843
Position Details
Position Information
Internal Posting?
Posting Number SP004927P
Position Title Customer Support Specialist I, IdahoSTARS
Division/College College of Education, Health & Human Sciences
Department Center on Disabilities & Human Development
Location Boise, Caldwell
Posting Context Statement
The Center on Disabilities and Human Development (CDHD) is an independent unit within the College of Education, Health and Human Sciences. The CDHD is supported through a federal infrastructure grant with numerous projects funded through sponsored accounts. The CDHD improves the lives of people and their families by educating an interdisciplinary workforce, providing training and technical assistance within communities, conducting research, providing direct services, and disseminating evidence-based information
Position Overview
This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.
Duties may include: Customer Support Coordination of Meetings and Workshops Facilitating communication between program participants and project leadership Maintaining program calendars and schedules Operational and Administrative Support Serving as primary contact with program participants Other duties as assigned Unit URL
Idaho CDHD https://idahocdhd.org/ IdahoSTARShttps://idahostars.org/
Position Qualifications
Required Experience
One year of experience in a customer support role One year experience with data entry and a data management system Experience working on a team with shared goals Experience with organizational and problem-solving tasks Demonstrated ability to write clearly and precisely as demonstrated in applicant materials Using computer software and applications for word processing, developing spreadsheets, email, and internet research Required Education
High School Diploma or equivalent Required Other
Ability to travel and work non-standard hours as needed Additional Preferred
EXPERIENCE
More than one year of experience in a customer support role Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care Experience with the RISE Application Working with child care professionals EDUCATION
Associate's degree in business administration or early childhood Physical Requirements & Working Conditions
None
Degree Requirement Listed degree qualification is required at time of application
Posting Information
FLSA Status Non-Exempt
Employee Category Classified
Pay Range $19.00/hr or higher commensurate with experience
Type of Appointment Fiscal Year
FTE
1.0
Full Time/Part Time Full Time
Funding This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy. No
Posting Date 07/02/2025
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Applications received by July 16, 2025, will receive first consideration.
Applicant Resources https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement
The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Position Information
Internal Posting?
Posting Number SP004927P
Position Title Customer Support Specialist I, IdahoSTARS
Division/College College of Education, Health & Human Sciences
Department Center on Disabilities & Human Development
Location Boise, Caldwell
Posting Context Statement
The Center on Disabilities and Human Development (CDHD) is an independent unit within the College of Education, Health and Human Sciences. The CDHD is supported through a federal infrastructure grant with numerous projects funded through sponsored accounts. The CDHD improves the lives of people and their families by educating an interdisciplinary workforce, providing training and technical assistance within communities, conducting research, providing direct services, and disseminating evidence-based information
Position Overview
This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.
Duties may include: Customer Support Coordination of Meetings and Workshops Facilitating communication between program participants and project leadership Maintaining program calendars and schedules Operational and Administrative Support Serving as primary contact with program participants Other duties as assigned Unit URL
Idaho CDHD https://idahocdhd.org/ IdahoSTARShttps://idahostars.org/
Position Qualifications
Required Experience
One year of experience in a customer support role One year experience with data entry and a data management system Experience working on a team with shared goals Experience with organizational and problem-solving tasks Demonstrated ability to write clearly and precisely as demonstrated in applicant materials Using computer software and applications for word processing, developing spreadsheets, email, and internet research Required Education
High School Diploma or equivalent Required Other
Ability to travel and work non-standard hours as needed Additional Preferred
EXPERIENCE
More than one year of experience in a customer support role Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care Experience with the RISE Application Working with child care professionals EDUCATION
Associate's degree in business administration or early childhood Physical Requirements & Working Conditions
None
Degree Requirement Listed degree qualification is required at time of application
Posting Information
FLSA Status Non-Exempt
Employee Category Classified
Pay Range $19.00/hr or higher commensurate with experience
Type of Appointment Fiscal Year
FTE
1.0
Full Time/Part Time Full Time
Funding This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy. No
Posting Date 07/02/2025
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Applications received by July 16, 2025, will receive first consideration.
Applicant Resources https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement
The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.