Senior Vice President of Customer Success

Senior Vice President of Customer Success About the Company Join a dynamic and innovative provider of white-labeled marketing applications that is pushing the boundaries of technology in the Internet sector. Industry Internet Type Privately Held, Private Equity-backed Founded 2018 Employees 1001-5000 Categories Information Technology & Services Software Publishers Information Publishing Computer Programming Advertising CRM E-Commerce Platforms Marketing Professional Services Computers Technology Specialties SaaS Marketing Advertising CRM About the Role Our company is seeking a motivated and experienced Senior Vice President of Customer Success to lead our global post-sales strategy. This vital role demands a strategic leader with a demonstrated history of building and scaling successful Customer Success organizations, particularly in high-growth SaaS environments. You will be at the forefront of transforming the customer journey, managing a large global team, and aligning the Customer Success strategy with our company's growth, retention, and Net Revenue Retention (NRR) objectives. Key responsibilities include: Leading and refining our Customer Success strategy Being an integral member of the senior leadership team Representing the global voice of our customers Designing a scalable organizational structure Building teams focused on customer adoption and retention Mentoring and developing future leaders in the post-sales division The ideal candidate will possess over 12 years of experience in B2B SaaS customer success, with expertise in 1:many onboarding models and digital adoption programs. You should be skilled at utilizing data and customer insights to inform strategy and passionate about cultivating high-performing teams in a remote-first, global environment. Hiring Manager Title Co-Founder Travel Percent Less than 10% Functions Sales/Revenue Account Management/Optimization