University of Michigan
Patient Services Associate- Pavilion
Apply Now
How to Apply
A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.
Job Summary
The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to focus on patient care. Staff on our team cover each of the clerical desks in the Pavilion, UH and CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The Operating Room and Anesthesia Front Desks, Pre-Op, and PACU clerical roles are largely `behind the scenes positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. Surgery Reception staff check patients in for their procedures and act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities *
In each of the clerical roles our team is expected to:
Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients day of surgery
Exhibit courtesy, exemplary customer service, and professionalism always when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.
Act as patient and family advocate- contacting clinicians and others as appropriate to improve the experience
Provide wayfinding, resources (security, social work, maps), and comfort to family members and other guests
Escort patients/family members to Pre-Operative/Recovery Areas, Surgical Short Stay, consultation rooms and other areas as appropriate
Use software programs and other resources to confirm that patients flow through the system in a timely and well-documented manner
Provide clerical support when needed; participate in other duties or projects as assigned
Identify process improvement opportunities, implement and/or work with teams to implement larger initiatives
Communicate, troubleshoot, and escalate concerns and issues
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently sharing information and resources with others
Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists
Work as a team member to ensure consistency and efficiency
Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone
Learn and utilize High Reliability Skills and participate in Diversity, Equity, and Inclusion work
Required Qualifications *
High School diploma
Excellent organizational, analytical and communication skills
Good investigative skills and strong attention to detail
Demonstrate effective problem-solving skills
Self-directed and motivated
Prioritizes work and manages time
Demonstrated ability to communicate and collaborate effectively with members of the healthcare team
Work well with minimal supervision and possesses strong attention to detail
Excellent attendance record
Desired Qualifications *
Bachelors degree.
Knowledge of Perioperative and surgical environments
Working knowledge of MiChart (EPIC) and Microsoft Teams
Familiar with UMHS Policies and procedures
Basic medical terminology
Previous work/volunteer experience in a medical environment
Customer Service-Focused, multi-tasker, friendly, patient, compassionate, empathetic, dependable and responsible
Work Schedule
This 32hr position is a Rotator which covers one 8 and two 12-hour shifts covering the Pavilion/UH/CVC Surgery Reception, Preop, and PACU.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
Job Detail
Job Opening ID
266905
Working Title
Patient Services Associate- Pavilion
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Part-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Post Anes Care Unit - PAV
Posting Begin/End Date
8/01/2025 - 8/15/2025
Salary
$41,600.00 - $53,352.00
Career Interest
Healthcare Admin & Support
Service Employees Intl Union (SEIU)
Surgical Services
Apply Now
Apply Now
How to Apply
A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.
Job Summary
The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to focus on patient care. Staff on our team cover each of the clerical desks in the Pavilion, UH and CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The Operating Room and Anesthesia Front Desks, Pre-Op, and PACU clerical roles are largely `behind the scenes positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. Surgery Reception staff check patients in for their procedures and act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities *
In each of the clerical roles our team is expected to:
Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients day of surgery
Exhibit courtesy, exemplary customer service, and professionalism always when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.
Act as patient and family advocate- contacting clinicians and others as appropriate to improve the experience
Provide wayfinding, resources (security, social work, maps), and comfort to family members and other guests
Escort patients/family members to Pre-Operative/Recovery Areas, Surgical Short Stay, consultation rooms and other areas as appropriate
Use software programs and other resources to confirm that patients flow through the system in a timely and well-documented manner
Provide clerical support when needed; participate in other duties or projects as assigned
Identify process improvement opportunities, implement and/or work with teams to implement larger initiatives
Communicate, troubleshoot, and escalate concerns and issues
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently sharing information and resources with others
Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists
Work as a team member to ensure consistency and efficiency
Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone
Learn and utilize High Reliability Skills and participate in Diversity, Equity, and Inclusion work
Required Qualifications *
High School diploma
Excellent organizational, analytical and communication skills
Good investigative skills and strong attention to detail
Demonstrate effective problem-solving skills
Self-directed and motivated
Prioritizes work and manages time
Demonstrated ability to communicate and collaborate effectively with members of the healthcare team
Work well with minimal supervision and possesses strong attention to detail
Excellent attendance record
Desired Qualifications *
Bachelors degree.
Knowledge of Perioperative and surgical environments
Working knowledge of MiChart (EPIC) and Microsoft Teams
Familiar with UMHS Policies and procedures
Basic medical terminology
Previous work/volunteer experience in a medical environment
Customer Service-Focused, multi-tasker, friendly, patient, compassionate, empathetic, dependable and responsible
Work Schedule
This 32hr position is a Rotator which covers one 8 and two 12-hour shifts covering the Pavilion/UH/CVC Surgery Reception, Preop, and PACU.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
Job Detail
Job Opening ID
266905
Working Title
Patient Services Associate- Pavilion
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Part-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Post Anes Care Unit - PAV
Posting Begin/End Date
8/01/2025 - 8/15/2025
Salary
$41,600.00 - $53,352.00
Career Interest
Healthcare Admin & Support
Service Employees Intl Union (SEIU)
Surgical Services
Apply Now