University of Michigan
Patient Services Associate - Pavilion
Apply Now
How to Apply
A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.
Job Summary
Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family-centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service, including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical post-op desk position for the Operating/Recovery Rooms Department. The candidate will learn Post-Op Desk at Pavilion.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities *
Run a PACU Room Log report, verify information
Temp Locate patients upon arrival to PACU
Request beds on Teletracking for patients when they arrive in PACU
Communicate with Admitting, Requesting hospital beds for patients
Order epidural, PCA, SCD, and CareFusion pumps per posted par level
Order General and ICU beds for next day?s first cases
Update PACU Log with patient slot numbers and where they d/c to
Page for EKGs and XRAYs
Coordinate updates and print supply requisitions
Professionally and politely field/route all PACU phone calls and guests
Scan Discharge Instruction and forward hard copies to Medical Records
Assist staff and guests with PACU-related questions
Provide clerical support when needed
Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others
Train new team members: Maintain accurate up-to-date training documentation and checklists
Consistently remain at the PACU Desk; provide hand off data at the end of shift
Other duties and projects as assigned
Required Qualifications *
High school diploma or General Education Development (GED) credential
1-2 years of experience or a combination of education and experience
Excellent organizational, analytical and communication skills
Good investigative skills and strong attention to detail
Excellent customer service experience (preferably in a medical environment)
Demonstrated effective problem-solving skills
Self-directed, motivated and able to multitask
Prioritizes work and manages time
Demonstrated ability to communicate and collaborate effectively with members of the healthcare team
Work well with minimal supervision
Excellent attendance record and reliability
Desired Qualifications *
Knowledge of Perioperative and surgical environments
Experience with Epic/MiChart and Microsoft Teams
Familiar with UMHS policies and procedures
Basic medical terminology
Previous work/volunteer experience in a medical environment
Work Schedule
Afternoons, Monday-Friday, 8-hour days, 1:00pm-9:30pm
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
Job Detail
Job Opening ID
266899
Working Title
Patient Services Associate - Pavilion
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Post Anes Care Unit - PAV
Posting Begin/End Date
8/01/2025 - 8/15/2025
Salary
$41,600.00 - $53,352.00
Career Interest
Healthcare Admin & Support
Service Employees Intl Union (SEIU)
Surgical Services
Apply Now
Apply Now
How to Apply
A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.
Job Summary
Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family-centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service, including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical post-op desk position for the Operating/Recovery Rooms Department. The candidate will learn Post-Op Desk at Pavilion.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities *
Run a PACU Room Log report, verify information
Temp Locate patients upon arrival to PACU
Request beds on Teletracking for patients when they arrive in PACU
Communicate with Admitting, Requesting hospital beds for patients
Order epidural, PCA, SCD, and CareFusion pumps per posted par level
Order General and ICU beds for next day?s first cases
Update PACU Log with patient slot numbers and where they d/c to
Page for EKGs and XRAYs
Coordinate updates and print supply requisitions
Professionally and politely field/route all PACU phone calls and guests
Scan Discharge Instruction and forward hard copies to Medical Records
Assist staff and guests with PACU-related questions
Provide clerical support when needed
Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others
Train new team members: Maintain accurate up-to-date training documentation and checklists
Consistently remain at the PACU Desk; provide hand off data at the end of shift
Other duties and projects as assigned
Required Qualifications *
High school diploma or General Education Development (GED) credential
1-2 years of experience or a combination of education and experience
Excellent organizational, analytical and communication skills
Good investigative skills and strong attention to detail
Excellent customer service experience (preferably in a medical environment)
Demonstrated effective problem-solving skills
Self-directed, motivated and able to multitask
Prioritizes work and manages time
Demonstrated ability to communicate and collaborate effectively with members of the healthcare team
Work well with minimal supervision
Excellent attendance record and reliability
Desired Qualifications *
Knowledge of Perioperative and surgical environments
Experience with Epic/MiChart and Microsoft Teams
Familiar with UMHS policies and procedures
Basic medical terminology
Previous work/volunteer experience in a medical environment
Work Schedule
Afternoons, Monday-Friday, 8-hour days, 1:00pm-9:30pm
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
Job Detail
Job Opening ID
266899
Working Title
Patient Services Associate - Pavilion
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Post Anes Care Unit - PAV
Posting Begin/End Date
8/01/2025 - 8/15/2025
Salary
$41,600.00 - $53,352.00
Career Interest
Healthcare Admin & Support
Service Employees Intl Union (SEIU)
Surgical Services
Apply Now