GFF
GENERAL SUMMARY:
This is an hourly position in Manteno, IL that reports to the Customer Service Manager. The CSR will ensure excellent service standard & maintain high customer satisfaction by acting as a liaison.
SCOPE OF JOB FUNCTION
Knowledge of product line, prices, transit times, & customer agreements. Receive, process, & acknowledge customer order via EDI. Review availability of stock & shipping dates. Take responsibility for service to assigned account & understand requirements of each customer. Maintain liaison with other departments for order completion & shipment. Resolve customer inquiries in a timely manner. Provide excellent customer service & build customer satisfaction. Maintain sales order files by customer & ship date. Provide ongoing feedback to other departments & management. Establish & maintain a positive working relationship with customer, warehouse team, sales representative, brokers, & inner office departments. Manage & resolve customer complaints & concerns. Prepare & request Return Authorazations as appropriate. Process sample orders to be shipped to customers. Assist with recall & traceability exercises. Prepare reports on weekly/daily basis. Set up new customers in ROSS including credit check. Maintain the customer database, as necessary. Set up & assign brokers/markets in ROSS (tie them to the customer). Process invoicing & orders for all the dressing/soup production to COI. Collections for our past due invoices. Office supply ordering. Collaborate with AR on sales order invoicing & discrepancy investigation. Other duties as assigned. Requirements
REQUIRED:
High School Diploma or equivalent. 3-5 years' experience in customer service. Excellent communication & listening skills. Time management skills with the ability to prioritize in a fast-paced environment. Strong phone presence with a great attitude. Computer literate (Microsoft Office Suite, ERP systems, & EDI). Detail oriented. Ability to multi-task. Must have great written & verbal communication skills. DESIRED:
A.A. Degree preferred. Knowledge of general manufacturing environment & practices. Business Acumen.
Salary Description
$22.00 - $25.00 per hour DOE
This is an hourly position in Manteno, IL that reports to the Customer Service Manager. The CSR will ensure excellent service standard & maintain high customer satisfaction by acting as a liaison.
SCOPE OF JOB FUNCTION
Knowledge of product line, prices, transit times, & customer agreements. Receive, process, & acknowledge customer order via EDI. Review availability of stock & shipping dates. Take responsibility for service to assigned account & understand requirements of each customer. Maintain liaison with other departments for order completion & shipment. Resolve customer inquiries in a timely manner. Provide excellent customer service & build customer satisfaction. Maintain sales order files by customer & ship date. Provide ongoing feedback to other departments & management. Establish & maintain a positive working relationship with customer, warehouse team, sales representative, brokers, & inner office departments. Manage & resolve customer complaints & concerns. Prepare & request Return Authorazations as appropriate. Process sample orders to be shipped to customers. Assist with recall & traceability exercises. Prepare reports on weekly/daily basis. Set up new customers in ROSS including credit check. Maintain the customer database, as necessary. Set up & assign brokers/markets in ROSS (tie them to the customer). Process invoicing & orders for all the dressing/soup production to COI. Collections for our past due invoices. Office supply ordering. Collaborate with AR on sales order invoicing & discrepancy investigation. Other duties as assigned. Requirements
REQUIRED:
High School Diploma or equivalent. 3-5 years' experience in customer service. Excellent communication & listening skills. Time management skills with the ability to prioritize in a fast-paced environment. Strong phone presence with a great attitude. Computer literate (Microsoft Office Suite, ERP systems, & EDI). Detail oriented. Ability to multi-task. Must have great written & verbal communication skills. DESIRED:
A.A. Degree preferred. Knowledge of general manufacturing environment & practices. Business Acumen.
Salary Description
$22.00 - $25.00 per hour DOE