Diverse Lynx
Role name: Senior Genesys Cloud CX Engineer
Experience (Years): 8-10
Duration (Months): 12
Location: Jacksonville, FL
Role Description: Genesys developer on Cloud CX platform only, should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements. This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues. Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features. Having someone that is able to talk with the business and our Genesys service team about Genesys features is essential to the service we are looking to have supported.
Competencies: Genesys Engage, CTI Genesys
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Role Description: Genesys developer on Cloud CX platform only, should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements. This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues. Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features. Having someone that is able to talk with the business and our Genesys service team about Genesys features is essential to the service we are looking to have supported.
Competencies: Genesys Engage, CTI Genesys
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.