Experis
IT Customer Support Analyst
(Multiple position) 1221 Brickell Avenue, Miami, FL - Onsite role 6+ month contract with high potential for extension Pay range: $20 - $25/hr
Required: Bi-lingual (Spanish/English), Portuguese nice to have.
Our Fortune 500 client (One of the world's largest Insurance companies) in
Miami, FL
is looking for hardworking, motivated talent to join their innovative team.
Are you a
IT Customer Support Analyst
with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!
Job Description: Interpret, evaluate and resolve (if possible), incoming requests via the telephone, email, web, etc. supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations. Analyzes simple inquiries and determines appropriate resolution or escalation. Alerts management and team members when a major problem is suspected. Provides input on procedures and makes suggestions for improvements. Performs related duties as assigned or requested.
Responsibilities Act as a point of contact for resolution of technology-related issues for customers. Interact with customers and co-workers to diagnose and resolve problems and document customer requests in call tracking system. Troubleshoot, analyze, resolve, track, escalate and accurately document basic software, hardware and simple technical problems. Provide input and update knowledgebase as necessary. Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures.
Qualifications • Strong customer service skills • Technical aptitude with PC literacy skills • Basic knowledge of Windows Operating Systems • Good problem solving skills and decision making ability • Strong enthusiasm and desire to learn • Work well in a team environment • Strong written and verbal communication skills • Ability to learn and apply technical information in a fast paced, demanding work environment • Effective listening skills • Ability to follow policies and procedures; attention to detail • Self motivation and organization • Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
(Multiple position) 1221 Brickell Avenue, Miami, FL - Onsite role 6+ month contract with high potential for extension Pay range: $20 - $25/hr
Required: Bi-lingual (Spanish/English), Portuguese nice to have.
Our Fortune 500 client (One of the world's largest Insurance companies) in
Miami, FL
is looking for hardworking, motivated talent to join their innovative team.
Are you a
IT Customer Support Analyst
with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!
Job Description: Interpret, evaluate and resolve (if possible), incoming requests via the telephone, email, web, etc. supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations. Analyzes simple inquiries and determines appropriate resolution or escalation. Alerts management and team members when a major problem is suspected. Provides input on procedures and makes suggestions for improvements. Performs related duties as assigned or requested.
Responsibilities Act as a point of contact for resolution of technology-related issues for customers. Interact with customers and co-workers to diagnose and resolve problems and document customer requests in call tracking system. Troubleshoot, analyze, resolve, track, escalate and accurately document basic software, hardware and simple technical problems. Provide input and update knowledgebase as necessary. Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures.
Qualifications • Strong customer service skills • Technical aptitude with PC literacy skills • Basic knowledge of Windows Operating Systems • Good problem solving skills and decision making ability • Strong enthusiasm and desire to learn • Work well in a team environment • Strong written and verbal communication skills • Ability to learn and apply technical information in a fast paced, demanding work environment • Effective listening skills • Ability to follow policies and procedures; attention to detail • Self motivation and organization • Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.