Akraya
Primary Skills: Technical Support (Expert), JavaScript (Expert), SQL (Expert), Networking (Expert), Troubleshooting (Expert)
Contract Type: W2
Duration: 12 Months
Location: Orlando, FL (2 Days Hybrid)
Pay Range: $30 - $35.71 per hour
Job Summary: We are seeking a Senior Technical Support Engineer to provide comprehensive technical support to our field engineers, technicians, and customers, focusing on diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, computer systems, and software. The role includes direct interaction with customers, offering sophisticated support for highly technical or sophisticated products. The successful candidate will work closely with our design and software engineering teams to report and resolve design, reliability, and maintenance issues.
Key Responsibilities: Provide advanced technical support to diagnose and troubleshoot issues with complex electro/mechanical equipment, computer systems, and software. Work directly with customers and users, offering sophisticated product support and sometimes participating in on-site installation and training. Liaise with design and software engineering teams to report and resolve product design, reliability, and maintenance issues. Support the resolution of issues when first-line product support has failed to isolate or fix problems. Engage in continuous learning to stay up-to-date with the latest technologies and solutions to provide high-level support. Must-Have Skills:
Expertise in JavaScript and OS Debugging Advanced knowledge of Networking principles Experience or good understanding of the ServiceNow Platform ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
excellence and a thriving work environment .
Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Job Summary: We are seeking a Senior Technical Support Engineer to provide comprehensive technical support to our field engineers, technicians, and customers, focusing on diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, computer systems, and software. The role includes direct interaction with customers, offering sophisticated support for highly technical or sophisticated products. The successful candidate will work closely with our design and software engineering teams to report and resolve design, reliability, and maintenance issues.
Key Responsibilities: Provide advanced technical support to diagnose and troubleshoot issues with complex electro/mechanical equipment, computer systems, and software. Work directly with customers and users, offering sophisticated product support and sometimes participating in on-site installation and training. Liaise with design and software engineering teams to report and resolve product design, reliability, and maintenance issues. Support the resolution of issues when first-line product support has failed to isolate or fix problems. Engage in continuous learning to stay up-to-date with the latest technologies and solutions to provide high-level support. Must-Have Skills:
Expertise in JavaScript and OS Debugging Advanced knowledge of Networking principles Experience or good understanding of the ServiceNow Platform ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
excellence and a thriving work environment .
Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!