Akraya
Primary Skills: Technical Support (Expert), Web Services (Expert), Java/JavaScript (Advanced), SQL (Advanced), Scripting (Proficient)
Contract Type: W2
Duration: 12 Months
Location: Santa Clara, CA (2 Days Hybrid)
Pay Range: $40 - $46 per hour
Job Summary:
We are looking for a motivated and experienced Technical Support Engineer to provide top-tier technical support for complex computer, software, and networked systems. The role involves being a customer advocate, resolving technical queries related to the ServiceNow platform, and ensuring successful resolution of challenging technical situations with a strong focus on customer satisfaction. The ideal candidate will have a comprehensive understanding of cloud technologies, troubleshooting practices, and the ServiceNow platform.
Key Responsibilities:
Advocate for customers, offering support to users/administrators of our platform. Troubleshoot and resolve technical cases regarding the ServiceNow software. Gain and utilize an in-depth understanding of the ServiceNow platform. Analyze data to identify potential causes of issues. Collaborate effectively to achieve personal and group goals.
Must-Have Skills:
Proficiency in Web Services (SOAP/REST) and Networking fundamentals. Strong scripting skills and familiarity with a programming language like JavaScript, Python, Perl, Unix Shell, or Windows Shell. Solid experience in troubleshooting or configuring LDAP/Active Directory, SSO, or other user management systems (e.g., Azure AD, Okta, SAML).
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Advocate for customers, offering support to users/administrators of our platform. Troubleshoot and resolve technical cases regarding the ServiceNow software. Gain and utilize an in-depth understanding of the ServiceNow platform. Analyze data to identify potential causes of issues. Collaborate effectively to achieve personal and group goals.
Must-Have Skills:
Proficiency in Web Services (SOAP/REST) and Networking fundamentals. Strong scripting skills and familiarity with a programming language like JavaScript, Python, Perl, Unix Shell, or Windows Shell. Solid experience in troubleshooting or configuring LDAP/Active Directory, SSO, or other user management systems (e.g., Azure AD, Okta, SAML).
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!