LEGOLAND
What you'll bring to the team
Are you a natural leader who thrives in fast-paced, guest-focused environments?
Do you love theme parks, attractions, and making people smile? We're looking for a
Guest Experience Shift Lead
to help us create unforgettable moments for every guest who walks through our doors at our new attraction WONDRA!
Qualifications & Experience
What You’ll Do (Key Responsibilities):
As a Guest Experience Shift Lead, you’ll be the go-to person on shift — inspiring your team, solving problems, and ensuring guests have a magical time! ✨
Lead the Team:
Supervise and support the Guest Experience crew during daily operations
Delegate tasks and monitor progress in real-time
Create Amazing Experiences:
Motivate the team to be
“guest obsessed”
Ensure all guests receive world-class service and prompt support
Keep It Safe & Smooth:
Uphold health & safety standards
Manage guest flow and queues to optimize the experience
Train & Empower:
Onboard and train Hosts across all guest-facing areas
Maintain training records and help develop team members
️
Step In & Step Up:
Act as Supervisor on Duty or assist in various roles when needed
Handle guest feedback and escalate when necessary
Support the Team:
Participate in team audits, engagement activities, and improvement projects
Provide feedback, coaching, and performance evaluations
What You Bring (Qualifications & Experience):
✔️ High school diploma or GED
✔️ 6+ months experience in attractions, entertainment, or hospitality (preferred)
✔️ Excellent communication and teamwork skills
✔️ High energy, positive attitude, and a passion for guest service
✔️ Able to adapt in a fast-paced, multitasking environment
✔️ Comfortable using standard office tools and software
Other Essentials:
Must be available to work flexible hours, including weekends, evenings & holidays
Ability to lift up to 50 lbs and move around the attraction
️ Work in a variety of indoor/outdoor environments
Committed to safety for guests and team members alike
May require local travel occasionally
Bonus Skills:
Strong communication across diverse teams
Collaborative mindset — we’re better together!
✅ Accountability and ownership of your responsibilities
Adaptability — you can shift gears with a smile
Why Join Us?
We don’t just offer jobs — we offer adventures!
You’ll join a passionate team that’s all about fun, teamwork, and creating memorable experiences. We celebrate individuality, encourage growth, and empower you to be your best self.
Ready to take the lead and make magic happen?
Apply now and let’s make every guest feel like a VIP! ️
Benefits
Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨
Pay Range
From USD $17.00/Hr.
Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9413/guest-experience-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City)
US-IL-Schaumburg
Job ID
2025-9413
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
Wondra
Are you a natural leader who thrives in fast-paced, guest-focused environments?
Do you love theme parks, attractions, and making people smile? We're looking for a
Guest Experience Shift Lead
to help us create unforgettable moments for every guest who walks through our doors at our new attraction WONDRA!
Qualifications & Experience
What You’ll Do (Key Responsibilities):
As a Guest Experience Shift Lead, you’ll be the go-to person on shift — inspiring your team, solving problems, and ensuring guests have a magical time! ✨
Lead the Team:
Supervise and support the Guest Experience crew during daily operations
Delegate tasks and monitor progress in real-time
Create Amazing Experiences:
Motivate the team to be
“guest obsessed”
Ensure all guests receive world-class service and prompt support
Keep It Safe & Smooth:
Uphold health & safety standards
Manage guest flow and queues to optimize the experience
Train & Empower:
Onboard and train Hosts across all guest-facing areas
Maintain training records and help develop team members
️
Step In & Step Up:
Act as Supervisor on Duty or assist in various roles when needed
Handle guest feedback and escalate when necessary
Support the Team:
Participate in team audits, engagement activities, and improvement projects
Provide feedback, coaching, and performance evaluations
What You Bring (Qualifications & Experience):
✔️ High school diploma or GED
✔️ 6+ months experience in attractions, entertainment, or hospitality (preferred)
✔️ Excellent communication and teamwork skills
✔️ High energy, positive attitude, and a passion for guest service
✔️ Able to adapt in a fast-paced, multitasking environment
✔️ Comfortable using standard office tools and software
Other Essentials:
Must be available to work flexible hours, including weekends, evenings & holidays
Ability to lift up to 50 lbs and move around the attraction
️ Work in a variety of indoor/outdoor environments
Committed to safety for guests and team members alike
May require local travel occasionally
Bonus Skills:
Strong communication across diverse teams
Collaborative mindset — we’re better together!
✅ Accountability and ownership of your responsibilities
Adaptability — you can shift gears with a smile
Why Join Us?
We don’t just offer jobs — we offer adventures!
You’ll join a passionate team that’s all about fun, teamwork, and creating memorable experiences. We celebrate individuality, encourage growth, and empower you to be your best self.
Ready to take the lead and make magic happen?
Apply now and let’s make every guest feel like a VIP! ️
Benefits
Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨
Pay Range
From USD $17.00/Hr.
Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9413/guest-experience-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City)
US-IL-Schaumburg
Job ID
2025-9413
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
Wondra