LEGOLAND
What you'll bring to the team
Join Our Team Where Every Day Is an Adventure!
Are you passionate about delivering
world-class
guest service? Do you thrive in a dynamic, fast-paced environment? Step into the spotlight as our next
Guest Experience Shift Lead
and help us create magical moments for guests of all ages!
Qualifications & Experience
What You’ll Be Doing:
Assign and oversee daily tasks for front-line Guest Experience team members
Motivate and lead your team to be “guest obsessed” and deliver top-notch service
Handle guest concerns with professionalism and care, ensuring happy memories
Manage guest flow and queue areas to keep things moving safely and smoothly
Support onboarding and training of new hosts — create a culture of learning
Keep accurate training and performance records
Serve as the Supervisor on Duty and lead by example during your shift
Collaborate across departments to enhance the overall guest experience
Step into various roles as needed to support your team and attraction goals
✅ What We’re Looking For:
High School diploma or GED
At least 6 months in guest-facing or service roles (attractions/entertainment industry preferred!)
A fun, outgoing attitude with a commitment to excellence
Strong communication and organizational skills
️ Comfortable using standard office software and systems
Team player who thrives in a fast-paced, multi-tasking environment
️ Health & Safety First:
Your safety and the safety of our guests is our top priority. We follow strict health and safety protocols and expect our team to do the same, including wearing appropriate PPE and reporting any incidents promptly.
Availability:
Flexible to work mornings, evenings, weekends, and holidays
Must be able to stand, walk, bend, and lift up to 50 lbs during shifts
Why You’ll Love Working With Us:
Opportunities for growth and leadership development
Exclusive employee perks and discounts
Fun, collaborative team culture
Be part of creating unforgettable experiences every single day!
Benefits
Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨
Pay Range
From USD $14.71/Hr.
Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8754/guest-experience-shift-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City)
US-PA-Plymouth Meeting
Job ID
2025-8754
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Center Philadelphia
Join Our Team Where Every Day Is an Adventure!
Are you passionate about delivering
world-class
guest service? Do you thrive in a dynamic, fast-paced environment? Step into the spotlight as our next
Guest Experience Shift Lead
and help us create magical moments for guests of all ages!
Qualifications & Experience
What You’ll Be Doing:
Assign and oversee daily tasks for front-line Guest Experience team members
Motivate and lead your team to be “guest obsessed” and deliver top-notch service
Handle guest concerns with professionalism and care, ensuring happy memories
Manage guest flow and queue areas to keep things moving safely and smoothly
Support onboarding and training of new hosts — create a culture of learning
Keep accurate training and performance records
Serve as the Supervisor on Duty and lead by example during your shift
Collaborate across departments to enhance the overall guest experience
Step into various roles as needed to support your team and attraction goals
✅ What We’re Looking For:
High School diploma or GED
At least 6 months in guest-facing or service roles (attractions/entertainment industry preferred!)
A fun, outgoing attitude with a commitment to excellence
Strong communication and organizational skills
️ Comfortable using standard office software and systems
Team player who thrives in a fast-paced, multi-tasking environment
️ Health & Safety First:
Your safety and the safety of our guests is our top priority. We follow strict health and safety protocols and expect our team to do the same, including wearing appropriate PPE and reporting any incidents promptly.
Availability:
Flexible to work mornings, evenings, weekends, and holidays
Must be able to stand, walk, bend, and lift up to 50 lbs during shifts
Why You’ll Love Working With Us:
Opportunities for growth and leadership development
Exclusive employee perks and discounts
Fun, collaborative team culture
Be part of creating unforgettable experiences every single day!
Benefits
Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨
Pay Range
From USD $14.71/Hr.
Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8754/guest-experience-shift-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City)
US-PA-Plymouth Meeting
Job ID
2025-8754
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Center Philadelphia