Aramark
Job Description
Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. For more information on Aramark's Student Nutrition food service programs, please visit Aramark Student Nutrition (https://www.aramark.com/industries/education/k-12-student-nutrition) .
The IT Manager is the go-to individual for our internal field systems and processes. Key responsibilities include developing and delivering training programs, conducting needs assessments, managing service request tickets, providing technical support, and continuously improving processes.
Job Responsibilities
Data Architecture
Master Data:
Ensuring Master Data is current with accurate information, for Student Nutrition-specific fields as well as enterprise standard items.
Key Result:
Bi-Annual data updates from Front Line Manager. Participation at 90% or greater.
Centralized Data Organization:
Create and maintain centralized data organization, via SharePoint, shared Excel files, etc. across multiple departments
Key Result:
Monthly updates to shared data, coherent system used by most departments in Student Nutrition
Power BI:
Learn Power BI to make edits to existing dashboards and create high-quality dashboards for Student Nutrition
Key Result:
Deadlines met for new dashboards and system updates
Continuous Improvement:
Bring ideas to the table on how to improve data accuracy, engagement, and business impact
Key Result:
Regular goal setting initiatives
Field System Training
Training Program Development:
Design comprehensive training programs, including curriculum, modules, and materials, tailored to front line managers
Key Result:
Bi-Monthly Training Tuesday, Quarterly Small Group Course
Training Delivery:
Conduct training sessions in both individual and group settings, utilizing a variety of instructional techniques
Key Result:
Training surveys show improvement and positive trainee experience. Training courses are delivered in an organized manner with professional delivery.
Needs Assessment:
Collaborate with DM?s and other subject matter experts to identify training needs and develop customized solutions to address specific skill gaps.
Key Result:
2-4 new trainings developed per year, with examples of time-savings for front line operators
Field Service Tickets
Ticket Management:
Oversee service tickets and support requests from business, ensuring all tickets are addressed promptly and accurately.
Key Result:
All end users are satisfied with ticket resolution in a timely manner, receive response within 24 hours of request.
Process Improvement:
Continuously evaluate and improve service request processes and workflows to enhance efficiency and user satisfaction.
Key Result:
Increasingend user satisfaction and time to resolve and increasing use of automation.
Qualifications
Education and Experience
2 years field operational experience
Bachelor's degree in any related field
Technical Skills
Ability to work independently
Ability to navigate and troubleshoot Aramark field systems (GFF, PRIMA, Birchstreet, PFS)
Proficient in core Microsoft applications (Word, PowerPoint, Excel, Outlook, Teams)
Ability to expand capabilities with self-directed learning to other Microsoft Applications (Power BI, SharePoint, Power Platform)
Soft Skills
Excellent communication and interpersonal skills
Problem-solving and critical-thinking skills
Ability to manage multiple projects and tasks simultaneously
Attention to detail and a high degree of accuracy
Desire for continuous professional development and business growth
Work Environment and Conditions
Home Office-based work environment with occasional travel to other company locations
Collaborative and supportive team culture
Opportunities for professional growth and development
May require working outside of regular business hours to manage system upgrades or resolve critical issues
Frequent interaction with various departments and stakeholders
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. For more information on Aramark's Student Nutrition food service programs, please visit Aramark Student Nutrition (https://www.aramark.com/industries/education/k-12-student-nutrition) .
The IT Manager is the go-to individual for our internal field systems and processes. Key responsibilities include developing and delivering training programs, conducting needs assessments, managing service request tickets, providing technical support, and continuously improving processes.
Job Responsibilities
Data Architecture
Master Data:
Ensuring Master Data is current with accurate information, for Student Nutrition-specific fields as well as enterprise standard items.
Key Result:
Bi-Annual data updates from Front Line Manager. Participation at 90% or greater.
Centralized Data Organization:
Create and maintain centralized data organization, via SharePoint, shared Excel files, etc. across multiple departments
Key Result:
Monthly updates to shared data, coherent system used by most departments in Student Nutrition
Power BI:
Learn Power BI to make edits to existing dashboards and create high-quality dashboards for Student Nutrition
Key Result:
Deadlines met for new dashboards and system updates
Continuous Improvement:
Bring ideas to the table on how to improve data accuracy, engagement, and business impact
Key Result:
Regular goal setting initiatives
Field System Training
Training Program Development:
Design comprehensive training programs, including curriculum, modules, and materials, tailored to front line managers
Key Result:
Bi-Monthly Training Tuesday, Quarterly Small Group Course
Training Delivery:
Conduct training sessions in both individual and group settings, utilizing a variety of instructional techniques
Key Result:
Training surveys show improvement and positive trainee experience. Training courses are delivered in an organized manner with professional delivery.
Needs Assessment:
Collaborate with DM?s and other subject matter experts to identify training needs and develop customized solutions to address specific skill gaps.
Key Result:
2-4 new trainings developed per year, with examples of time-savings for front line operators
Field Service Tickets
Ticket Management:
Oversee service tickets and support requests from business, ensuring all tickets are addressed promptly and accurately.
Key Result:
All end users are satisfied with ticket resolution in a timely manner, receive response within 24 hours of request.
Process Improvement:
Continuously evaluate and improve service request processes and workflows to enhance efficiency and user satisfaction.
Key Result:
Increasingend user satisfaction and time to resolve and increasing use of automation.
Qualifications
Education and Experience
2 years field operational experience
Bachelor's degree in any related field
Technical Skills
Ability to work independently
Ability to navigate and troubleshoot Aramark field systems (GFF, PRIMA, Birchstreet, PFS)
Proficient in core Microsoft applications (Word, PowerPoint, Excel, Outlook, Teams)
Ability to expand capabilities with self-directed learning to other Microsoft Applications (Power BI, SharePoint, Power Platform)
Soft Skills
Excellent communication and interpersonal skills
Problem-solving and critical-thinking skills
Ability to manage multiple projects and tasks simultaneously
Attention to detail and a high degree of accuracy
Desire for continuous professional development and business growth
Work Environment and Conditions
Home Office-based work environment with occasional travel to other company locations
Collaborative and supportive team culture
Opportunities for professional growth and development
May require working outside of regular business hours to manage system upgrades or resolve critical issues
Frequent interaction with various departments and stakeholders
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .