Senior Vice President of Customer Operations

Senior Vice President of Customer Operations About the Company We are a reputable provider of water, natural gas, and electric utility services committed to excellence. Industry Utilities Type Public Company Founded 1968 Employees 1001-5000 About the Role We are actively seeking a dynamic Senior Vice President of Customer Operations to lead the management of customer service for our large-scale regulated water and natural gas utility. This pivotal role requires overseeing a diverse, cross-functional team across various locations, dedicated to delivering unparalleled service to millions of customers. The successful candidate will develop and implement strategies aimed at enhancing customer experiences and improving operational efficiencies, aligning with our mission and core values. Key responsibilities will involve: Providing strategic leadership across customer service functions Driving continuous improvement initiatives Championing the customer perspective within the organization Collaborating with senior leaders and stakeholders to elevate service delivery Monitoring essential customer service metrics Managing departmental budget and financial performance The ideal candidate will hold a Bachelor's degree in business administration, management, or a related field, with a Master's degree preferred. A minimum of 15 years in customer service management, with at least 10 years in a senior leadership role, is essential. Experience in the utilities sector, specifically in water and natural gas, is highly beneficial. We value strong communication skills, the ability to thrive under pressure, and a proven capability to drive change while influencing teams toward shared objectives. Proficiency in Microsoft Office is required, and familiarity with customer service software and technology is advantageous. This role demands a collaborative team player who excels in a multi-tasking environment and is passionately committed to our values of operational excellence and superior customer experience. Hiring Manager Title SVP/Chief Administrative Officer Travel Percent 25% Functions Operations General Management