Vice President of Customer Operations
About the Company
Reputable provider of water, natural gas & electric utility services
Industry
Utilities
Type
Public Company
Founded
1968
Employees
1001-5000
About the Role
The Company is seeking a Vice President of Customer Operations to lead and oversee the customer service functions of its major water and natural gas regulated utility. This critical leadership role is responsible for managing a large, cross-functional team across multiple office locations, with a focus on delivering exceptional service to millions of customers. The successful candidate will be tasked with developing and executing strategies to enhance the customer experience and operational efficiency, ensuring alignment with the company's mission and values. Key responsibilities include providing strategic leadership, driving continuous improvement, and championing the customer perspective within the organization. The role also involves collaborating with senior leaders and stakeholders to enhance service delivery, monitoring key customer service metrics, and managing the budget and financial performance of the customer operations department. Applicants for the Vice President of Customer Operations position at the company should have a Bachelor's degree in business administration, management, or a related field, with a Master's degree preferred. A minimum of 15 years' experience in customer service management, with at least 10 years in a leadership role, is required. Experience in the utilities industry, particularly in water and natural gas services, is highly desirable. The ideal candidate will possess strong communication skills, the ability to work well under pressure, and a proven track record of driving change and influencing others toward a common goal. Proficiency in Microsoft Office is necessary, and experience with customer service software and technology is preferred. The role demands a team player who can work effectively in a multi-tasking environment and is committed to the company's values of operational excellence and a superior customer experience.
Hiring Manager Title
SVP/Chief Administrative Officer
Travel Percent
25%
Functions
- Operations
- General Management