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Professional Search Group OC
is actively seeking multiple
Technical Support Specialist
for a seasonal project with one of our premier financial services clients. This team will be on the front lines of a
banking system upgrade , helping internal users and clients navigate the transition to a new platform.
Professional Search Group OC
is proud to partner with a leader in banking solutions and customer experience innovation. With a strong focus on efficiency and client service, they are transforming their operations through modernized systems and dedicated support teams. This is your opportunity to contribute to a major platform rollout and provide real value to financial professionals navigating this change.
Fluency in
both Korean and English
is required for this role, as you’ll be supporting bilingual users across the organization. If you’re tech-savvy, customer-focused, and enjoy problem-solving, we’d love to hear from you.
Project Details:
Seasonal project launching in
September
Temporary for 4-8 weeks
Shifts available Monday through Friday between
8:00 AM – 6:00 PM PT
Role may require flexibility depending on project phase
Technical Support Specialist Responsibilities:
Provide
phone, chat, and email support
for bank employees and clients during a platform transition.
Assist users in understanding new banking systems and tools.
Train users on
navigation, features, and functionality
of the updated software.
Troubleshoot system issues, access concerns, and technical questions related to the new platform.
Clearly document user interactions, issues, and resolutions.
Participate in team training sessions and knowledge-sharing meetings.
Offer clear, concise support to users of
varied technical skill levels .
Collaborate with internal teams to escalate and resolve more complex issues.
Technical Support Specialist Qualifications:
Fluent in Korean and English
(verbal and written) required
Strong computer skills (Windows, MS Office required; Mac experience is a plus)
Prior experience in
customer service or tech support
Ability to
translate technical terms
into easy-to-understand
Friendly, patient, and solution-focused communication style
Team player with a proactive and positive attitude
Strong
time management and multitasking
abilities
Comfortable with
training users
on new systems
Technical Support Specialist Experience:
3–5 years in a
technical support, training, or customer service role
Experience working in a
financial institution or banking environment
Familiarity with system updates or platform transitions
Leadership or mentorship experience is a plus
Apply with Professional Search Group OC today!
Professional Search Group OC
is actively seeking multiple
Technical Support Specialist
for a seasonal project with one of our premier financial services clients. This team will be on the front lines of a
banking system upgrade , helping internal users and clients navigate the transition to a new platform.
Professional Search Group OC
is proud to partner with a leader in banking solutions and customer experience innovation. With a strong focus on efficiency and client service, they are transforming their operations through modernized systems and dedicated support teams. This is your opportunity to contribute to a major platform rollout and provide real value to financial professionals navigating this change.
Fluency in
both Korean and English
is required for this role, as you’ll be supporting bilingual users across the organization. If you’re tech-savvy, customer-focused, and enjoy problem-solving, we’d love to hear from you.
Project Details:
Seasonal project launching in
September
Temporary for 4-8 weeks
Shifts available Monday through Friday between
8:00 AM – 6:00 PM PT
Role may require flexibility depending on project phase
Technical Support Specialist Responsibilities:
Provide
phone, chat, and email support
for bank employees and clients during a platform transition.
Assist users in understanding new banking systems and tools.
Train users on
navigation, features, and functionality
of the updated software.
Troubleshoot system issues, access concerns, and technical questions related to the new platform.
Clearly document user interactions, issues, and resolutions.
Participate in team training sessions and knowledge-sharing meetings.
Offer clear, concise support to users of
varied technical skill levels .
Collaborate with internal teams to escalate and resolve more complex issues.
Technical Support Specialist Qualifications:
Fluent in Korean and English
(verbal and written) required
Strong computer skills (Windows, MS Office required; Mac experience is a plus)
Prior experience in
customer service or tech support
Ability to
translate technical terms
into easy-to-understand
Friendly, patient, and solution-focused communication style
Team player with a proactive and positive attitude
Strong
time management and multitasking
abilities
Comfortable with
training users
on new systems
Technical Support Specialist Experience:
3–5 years in a
technical support, training, or customer service role
Experience working in a
financial institution or banking environment
Familiarity with system updates or platform transitions
Leadership or mentorship experience is a plus
Apply with Professional Search Group OC today!