Diverse Lynx
Role name:
Developer
Role Description:
Job Summary:We are seeking a driven and innovative Senior ServiceNow Developer who will be responsible for architecting, developing, and maintaining advanced ITSM and FSO solutions. In this role, you will blend your expertise in ServiceNow's core modules-such as incident, problem, change, and request management-with in-depth knowledge of FSO processes such as dispute management, case management, and performance analytics. The ideal candidate is not only technically proficient but also capable of translating business requirements into streamlined digital workflows.Key Responsibilities:• Platform Architecture & Development:o Design, develop, test, and deploy customized ServiceNow solutions tailored to ITSM and FSO environments.o Transform business requirements into scalable digital workflows that improve operational performance.• Custom Scripting & Process Automation:o Develop and maintain UI policies, client scripts, script includes, and business rules to enhance user interaction and enforce data integrity.o Leverage Flow Designer and legacy Workflow modules to automate complex processes, reduce manual load, and drive process excellence.• Integration & API Management:o Build robust integrations connecting ServiceNow with external applications via REST API and scripted REST APIs, ensuring seamless data interchange with ERP, CRM, CMDB, and other enterprise systems.o Configure custom Workspaces that aggregate insights through performance analytics and streamlined dashboards.• FSO-Specific Developments:o Implement and optimize financial services operations modules, including dispute and case management functionalities, to support compliance and risk management.o Customize dashboards and analytic reports to provide financial operations with real-time performance monitoring and actionable insights.• Collaboration & Best Practices:o Work closely with IT and business stakeholders to capture requirements and deliver tailored solutions that align with ITIL best practices as well as industry-specific financial workflows.o Document changes, adhere to coding standards, and mentor junior team members to foster a culture of continuous improvement.Technical & Professional Qualifications:• Experience:o 6-10 years of hands-on ServiceNow development experience, with a strong emphasis on ITSM modules and Financial Services Operations.o Demonstrable track record of developing end-to-end ITSM solutions including incident, problem, change, and service request management workflows.• Technical Skills:o Expertise in JavaScript and experience executing both server-side and client-side scripting within ServiceNow (UI policies, client scripts, script includes, business rules).o In-depth proficiency with Flow Designer, legacy Workflow modules, REST API development, and scripted REST APIs.o Proven experience in designing and managing ServiceNow Workspaces and creating performance analytics dashboards.• Certifications:o ServiceNow certifications
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Developer
Role Description:
Job Summary:We are seeking a driven and innovative Senior ServiceNow Developer who will be responsible for architecting, developing, and maintaining advanced ITSM and FSO solutions. In this role, you will blend your expertise in ServiceNow's core modules-such as incident, problem, change, and request management-with in-depth knowledge of FSO processes such as dispute management, case management, and performance analytics. The ideal candidate is not only technically proficient but also capable of translating business requirements into streamlined digital workflows.Key Responsibilities:• Platform Architecture & Development:o Design, develop, test, and deploy customized ServiceNow solutions tailored to ITSM and FSO environments.o Transform business requirements into scalable digital workflows that improve operational performance.• Custom Scripting & Process Automation:o Develop and maintain UI policies, client scripts, script includes, and business rules to enhance user interaction and enforce data integrity.o Leverage Flow Designer and legacy Workflow modules to automate complex processes, reduce manual load, and drive process excellence.• Integration & API Management:o Build robust integrations connecting ServiceNow with external applications via REST API and scripted REST APIs, ensuring seamless data interchange with ERP, CRM, CMDB, and other enterprise systems.o Configure custom Workspaces that aggregate insights through performance analytics and streamlined dashboards.• FSO-Specific Developments:o Implement and optimize financial services operations modules, including dispute and case management functionalities, to support compliance and risk management.o Customize dashboards and analytic reports to provide financial operations with real-time performance monitoring and actionable insights.• Collaboration & Best Practices:o Work closely with IT and business stakeholders to capture requirements and deliver tailored solutions that align with ITIL best practices as well as industry-specific financial workflows.o Document changes, adhere to coding standards, and mentor junior team members to foster a culture of continuous improvement.Technical & Professional Qualifications:• Experience:o 6-10 years of hands-on ServiceNow development experience, with a strong emphasis on ITSM modules and Financial Services Operations.o Demonstrable track record of developing end-to-end ITSM solutions including incident, problem, change, and service request management workflows.• Technical Skills:o Expertise in JavaScript and experience executing both server-side and client-side scripting within ServiceNow (UI policies, client scripts, script includes, business rules).o In-depth proficiency with Flow Designer, legacy Workflow modules, REST API development, and scripted REST APIs.o Proven experience in designing and managing ServiceNow Workspaces and creating performance analytics dashboards.• Certifications:o ServiceNow certifications
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.