Royal Communications Consultants
Level 1 & Level 2 Desktop Technicians
Royal Communications Consultants, New York, New York, us, 10261
PLEASE READ JOB DESCRIPTION CAREFULLY AND THOROUGHLY
L1 and L2 Desktop Technicians
Location: Midtown NYC - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for new building
Job Description/ Responsibilities
•
Install, configure, troubleshoot desktop and workstation equipment and software. including telephones, desktop/laptop computers Microsoft and Apple) and printers.
•
Handle equipment installation and moves with little or no supervision.
•
Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
•
Basic knowledge of the organization's equipment and associated software and services.
•
Work well under supervision.
•
Training will be provided.
Qualifications:
•
Excellent communication skills.
•
Strong troubleshooting and critical thinking skills.
•
Positive and professional demeanor.
Training:
All technicians for this effort will be required to participant in a mandatory, in person, training session. This training session will occur before the project begins.
SCOPE OF WORK for Level 2 Desktop Technician
•
Install all the equipment that has been staged by the Level 1 Team.
•
Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.
SCOPE OF WORK for
Level 1 Desktop Technician
•
Stage each desk with the necessary equipment.
•
Standard desk includes two monitors, VDI, camera, and peripherals.
•
There will be additional equipment for each trader desk.
•
Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.
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L1 and L2 Desktop Technicians
Location: Midtown NYC - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for new building
Job Description/ Responsibilities
•
Install, configure, troubleshoot desktop and workstation equipment and software. including telephones, desktop/laptop computers Microsoft and Apple) and printers.
•
Handle equipment installation and moves with little or no supervision.
•
Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
•
Basic knowledge of the organization's equipment and associated software and services.
•
Work well under supervision.
•
Training will be provided.
Qualifications:
•
Excellent communication skills.
•
Strong troubleshooting and critical thinking skills.
•
Positive and professional demeanor.
Training:
All technicians for this effort will be required to participant in a mandatory, in person, training session. This training session will occur before the project begins.
SCOPE OF WORK for Level 2 Desktop Technician
•
Install all the equipment that has been staged by the Level 1 Team.
•
Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.
SCOPE OF WORK for
Level 1 Desktop Technician
•
Stage each desk with the necessary equipment.
•
Standard desk includes two monitors, VDI, camera, and peripherals.
•
There will be additional equipment for each trader desk.
•
Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.
Powered by JazzHR