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Job Description
Service Desk Level 1 Technician (Windows & Mac) - Open Ended Contract (3+ Years Duration)
Are you looking to tackle new challenges and improve your Level 1 Service Desk experience? We have a new exciting opportunity for you.
We are currently seeking an eager Level 1 Service Desk Technician (Windows & Mac) to join one of the leading, media, technology, and financial institutions in NYC. But this isn't just any ordinary role - it's with a special division dedicated to driving positive change across the globe. From Arts and Education to Environment and Public Health, our mission is clear: to save and improve lives worldwide.
As a Service Desk Level 1 Technician, you will be working alongside technical experts driving daily impact by contributing frontline support handling L1 issues & facing off with C-Level Executive daily.
Spearheading support to Windows & Mac Users via phone, email, or in-person
Assisting with basic technical issues including software installation, password resets, and troubleshooting common hardware problems
Follow established procedures for escalation of unresolved issues to Level 2 support or relevant teams
Provide timely updates to users on the status of their support requests.
Collaborate with IT team members to maintain documentation and knowledge base articles for common issues and resolutions
To thrive in this role, you'll need:
3+ years of experience supporting L1 issues
Experience with Windows & Mac
Exposure to O365 including Active Directory & Exchange
Exposure to MDM tools (JAMF, Intune, SCCM, Bomgar etc.)
Previous Experience facing off with C-Level Executives
Service Desk Level 1 Technician (Windows & Mac) - Open Ended Contract (3+ Years Duration)
Are you looking to tackle new challenges and improve your Level 1 Service Desk experience? We have a new exciting opportunity for you.
We are currently seeking an eager Level 1 Service Desk Technician (Windows & Mac) to join one of the leading, media, technology, and financial institutions in NYC. But this isn't just any ordinary role - it's with a special division dedicated to driving positive change across the globe. From Arts and Education to Environment and Public Health, our mission is clear: to save and improve lives worldwide.
As a Service Desk Level 1 Technician, you will be working alongside technical experts driving daily impact by contributing frontline support handling L1 issues & facing off with C-Level Executive daily.
Spearheading support to Windows & Mac Users via phone, email, or in-person
Assisting with basic technical issues including software installation, password resets, and troubleshooting common hardware problems
Follow established procedures for escalation of unresolved issues to Level 2 support or relevant teams
Provide timely updates to users on the status of their support requests.
Collaborate with IT team members to maintain documentation and knowledge base articles for common issues and resolutions
To thrive in this role, you'll need:
3+ years of experience supporting L1 issues
Experience with Windows & Mac
Exposure to O365 including Active Directory & Exchange
Exposure to MDM tools (JAMF, Intune, SCCM, Bomgar etc.)
Previous Experience facing off with C-Level Executives