Mastech Digital
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Deskside Support Analyst
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Deskside Support Analyst
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Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Description
Description
Mastech Digital
provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a
Deskside
Support Analyst
for our client in the
Retail
domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a
Contract
position, and the client is looking for someone to start immediately.
Duration:
6+ Months Contract
Location:
Enon, OH (Onsite)
Salary:
$23.00-$27.00/Hourly
Role: Deskside Support Analyst
Primary Skills: Windows
Role Description:
The
Deskside Support Analyst
must have 3+ years of experience.
Qualifications
Prior help desk experience preferred Can work and resolve most escalated tickets. VIP/White Glove experience Prior iPhone support experience
Skill Requirements
Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman’s terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds
Responsibilities
Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications Manages tickets within ServiceNow for a variety of technical issues. Uses experience and problem-solving skills to develop and improve processes and provides reports as required. Provides guidance to less experienced team members. Provide White Glove support to executives. Support mobile phones by resolving iPhone issues. Uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team. Document daily assignments and inventory updates. Stay customer focused and ensure end users receive top notch support. Establish priorities for the completion of ServiceNow tasks by determining the impact of known problems. Uses judgment to interpret internal and external issues and develop best practices. Provide customer support to internal customers within established service levels by ensuring the provisioning of computing systems, allocating day to day incidents and requests properly, ensuring involved parties are notified and required to act when an incident arises, and coordinating the resolution Relies upon experience, interpersonal skills, and broad knowledge of the field to ensure task completion in compliance with policies, procedures, and business strategy Stage, prepare, and deploy computer, peripherals, and devices to the users Proven desktop, laptop, and workstation hardware troubleshooting skills Occasionally perform installation of non-standard software Demonstrated know-how supporting COE software applications inclusive of Microsoft Windows 10, Office 365, and Teams Facilitate data migration between computers Virtual desktop support Collaborate with vendors or third-party support to resolve technical hardware or software issues Reads, interprets and follows procedures described in the internal knowledge base Provides documentation for knowledge base articles Works with third-party help desk vendors as applicable Provides phone support as needed Completes other duties, including special projects, as assigned by Management
Education:
Any/Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
Experience:
Minimum 3+ years of experience
Relocation:
This position will not cover relocation expenses
Travel:
No
Local Preferred:
Yes
Note:
Must be able to work on a W2 basis (No C2C)
Recruiter Name: Bharat Bhadoria
Recruiter Phone: (412) 730-4118
Benefits
We have various coverages and additional benefits to choose from:
Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll). Paid Leaves (Wherever applicable). Life & Disability Coverage (Upon eligibility). 401K Option, Education Assistance Program and more.
Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#Mastech1
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Mastech Digital by 2x Get notified about new Support Analyst jobs in
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Deskside Support Analyst
role at
Mastech Digital Continue with Google Continue with Google 12 hours ago Be among the first 25 applicants Join to apply for the
Deskside Support Analyst
role at
Mastech Digital Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Description
Description
Mastech Digital
provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a
Deskside
Support Analyst
for our client in the
Retail
domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a
Contract
position, and the client is looking for someone to start immediately.
Duration:
6+ Months Contract
Location:
Enon, OH (Onsite)
Salary:
$23.00-$27.00/Hourly
Role: Deskside Support Analyst
Primary Skills: Windows
Role Description:
The
Deskside Support Analyst
must have 3+ years of experience.
Qualifications
Prior help desk experience preferred Can work and resolve most escalated tickets. VIP/White Glove experience Prior iPhone support experience
Skill Requirements
Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman’s terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds
Responsibilities
Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications Manages tickets within ServiceNow for a variety of technical issues. Uses experience and problem-solving skills to develop and improve processes and provides reports as required. Provides guidance to less experienced team members. Provide White Glove support to executives. Support mobile phones by resolving iPhone issues. Uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team. Document daily assignments and inventory updates. Stay customer focused and ensure end users receive top notch support. Establish priorities for the completion of ServiceNow tasks by determining the impact of known problems. Uses judgment to interpret internal and external issues and develop best practices. Provide customer support to internal customers within established service levels by ensuring the provisioning of computing systems, allocating day to day incidents and requests properly, ensuring involved parties are notified and required to act when an incident arises, and coordinating the resolution Relies upon experience, interpersonal skills, and broad knowledge of the field to ensure task completion in compliance with policies, procedures, and business strategy Stage, prepare, and deploy computer, peripherals, and devices to the users Proven desktop, laptop, and workstation hardware troubleshooting skills Occasionally perform installation of non-standard software Demonstrated know-how supporting COE software applications inclusive of Microsoft Windows 10, Office 365, and Teams Facilitate data migration between computers Virtual desktop support Collaborate with vendors or third-party support to resolve technical hardware or software issues Reads, interprets and follows procedures described in the internal knowledge base Provides documentation for knowledge base articles Works with third-party help desk vendors as applicable Provides phone support as needed Completes other duties, including special projects, as assigned by Management
Education:
Any/Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
Experience:
Minimum 3+ years of experience
Relocation:
This position will not cover relocation expenses
Travel:
No
Local Preferred:
Yes
Note:
Must be able to work on a W2 basis (No C2C)
Recruiter Name: Bharat Bhadoria
Recruiter Phone: (412) 730-4118
Benefits
We have various coverages and additional benefits to choose from:
Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll). Paid Leaves (Wherever applicable). Life & Disability Coverage (Upon eligibility). 401K Option, Education Assistance Program and more.
Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#Mastech1
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Mastech Digital by 2x Get notified about new Support Analyst jobs in
Enon, OH . L2 Tech Support - Site Migrations || Desktop Management Specialist – Infrastructure Services
F-35 Operations Center Analyst (Entry Level)
Telecommunication Support Specialist I/II
F-35 Operations Center Analyst (Entry Level)
Reentry Support Specialist Supervisor-DRRP
Dayton, OH $36,000.00 - $38,000.00 7 months ago MES Application Support Specialist (Multiple Locations)
Bilingual Technical Support Analyst, French
Fairborn, OH $91,000 - $126,000 4 days ago Entry Level Financial Data Support Specialist
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr