Systems Admin

Responsibilities •Respond to and resolve users issues by: •Troubleshoot Microsoft Windows servers, desktop, printing and networking issues. •Add, change, and delete user accounts in Active Directory, Exchange Server and Office 365 •Troubleshoot Microsoft Office issues. •Troubleshoot network file share access •Troubleshoot mobile device synchronization issues with corporate email infrastructure on iOS-based devices •Troubleshoot basic networking issues such as VPN and general connectivity issues •Properly manage personal workload and work assignments. •Continued contribution to creating and updating standard operating procedure and end-user instruction documents

Job Knowledge/Skills •Strong troubleshooting skills to assist with the support and implementation of various technologies •Experience troubleshooting basic connectivity issues with PCs and networks •Possess basic understanding of Configuration Manager (SCCM) infrastructure. •Support the corporate Citrix XenApp and XenDesktop platforms. •Strong knowledge of desktop Windows OS (XP/7/10) •Exposure to Microsoft Windows server technologies (2003 - 2016) and Microsoft Exchange •Understanding and hands-on experience with enterprise systems architecture and components such as AD, DHCP, DNS, TCP/IP, software deployment, etc. •Experience with group policy configuration and deployment •Excellent written and verbal communication skills. •Excellent planning and organizational skills, as well as sound independent judgment. •Provide occasional on-call support

Preferred Skills •Strong knowledge of Citrix •Experience working with on-premise Microsoft Exchange environments •Understanding of Backups and Backup software •Experience working with virtualization technologies such as VMware. •Knowledge of storage devices & technologies like RAID, SAN and archive.