Phoenix Staff Inc
Job Description
Title:
IT Manager - CRM Development Location:
Phoenix, AZ (in-office)
We are seeking an experienced and collaborative
IT Manager
to lead our
14-person CRM development team
supporting a critical CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep
Microsoft Dynamics 365 CE
expertise who thrives in a solution-driven, respectful, and communicative culture.
Your Role: Lead a
cross-functional team
of developers, BAs, QA, and support staff delivering CRM solutions that serve thousands of internal and external users Oversee the
architecture and delivery of Dynamics 365 CE (Sales/Customer Engagement)
features, integrating with custom .NET applications and Azure-based services Divide and assign team responsibilities, while providing coaching and
performance development (1:1s, reviews, career pathing) Partner with internal stakeholders - including VPs and business unit leaders - to gather pain points and translate them into CRM solutions Guide team on
best practices for data storage, automation, and platform scalability
across a recently migrated cloud-based Dynamics environment Provide oversight to
light technical support staff
who manage user configuration and system issues, ensuring effective escalations Participate in solution design and, where needed, assist with
proof of concept
development to set technical direction Promote collaboration and productivity in a team of high performers, balancing a light- and heavy-touch leadership style Maintain documentation and ensure systems are secure, compliant, and aligned with organizational IT policies What You've Got: Bachelor's degree in IT, Computer Science, or related field Deep experience with Microsoft Dynamics 365 CE , including configuration, architecture, and business process implementation 5+ years in IT leadership , including experience managing mid-sized technical teams Strong communication skills, with a proven ability to influence both technical teams and senior business stakeholders Experience in a
hybrid cloud/on-prem environment ; recent cloud migration experience is a plus Understanding of full SDLC, Agile environments, and project delivery best practices Proven ability to manage personalities, encourage collaboration, and maintain a high-performing team culture Ability to evaluate architecture needs and lead CRM modernization or process optimization efforts Certifications in Microsoft Dynamics, Azure, or Agile/Scrum methodologies preferred
To find more great tech-centric jobs, please visit www.phoenixstaff.com.
Title:
IT Manager - CRM Development Location:
Phoenix, AZ (in-office)
We are seeking an experienced and collaborative
IT Manager
to lead our
14-person CRM development team
supporting a critical CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep
Microsoft Dynamics 365 CE
expertise who thrives in a solution-driven, respectful, and communicative culture.
Your Role: Lead a
cross-functional team
of developers, BAs, QA, and support staff delivering CRM solutions that serve thousands of internal and external users Oversee the
architecture and delivery of Dynamics 365 CE (Sales/Customer Engagement)
features, integrating with custom .NET applications and Azure-based services Divide and assign team responsibilities, while providing coaching and
performance development (1:1s, reviews, career pathing) Partner with internal stakeholders - including VPs and business unit leaders - to gather pain points and translate them into CRM solutions Guide team on
best practices for data storage, automation, and platform scalability
across a recently migrated cloud-based Dynamics environment Provide oversight to
light technical support staff
who manage user configuration and system issues, ensuring effective escalations Participate in solution design and, where needed, assist with
proof of concept
development to set technical direction Promote collaboration and productivity in a team of high performers, balancing a light- and heavy-touch leadership style Maintain documentation and ensure systems are secure, compliant, and aligned with organizational IT policies What You've Got: Bachelor's degree in IT, Computer Science, or related field Deep experience with Microsoft Dynamics 365 CE , including configuration, architecture, and business process implementation 5+ years in IT leadership , including experience managing mid-sized technical teams Strong communication skills, with a proven ability to influence both technical teams and senior business stakeholders Experience in a
hybrid cloud/on-prem environment ; recent cloud migration experience is a plus Understanding of full SDLC, Agile environments, and project delivery best practices Proven ability to manage personalities, encourage collaboration, and maintain a high-performing team culture Ability to evaluate architecture needs and lead CRM modernization or process optimization efforts Certifications in Microsoft Dynamics, Azure, or Agile/Scrum methodologies preferred
To find more great tech-centric jobs, please visit www.phoenixstaff.com.