Lamar State College Port Arthur
Technical Support Specialist I
Lamar State College Port Arthur, Port Arthur, Texas, United States, 77640
Posting Details
Position Information
Security Sensitive Statement
This position is security sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.
Posting Information
Position Title Technical Support Specialist I
Position Number 201500059PD
Posting Number 201500274P
Start Date
Close Date
Open Until Filled No
Special Instructions To Applicants
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. Resume and Cover Letter is required. Unofficial transcripts required prior to campus interview, official transcripts required upon hire. Your application for the position will not be complete until you receive an online confirmation number at the end of the of the process of applying for a position.
In compliance with House Bill 558 passed during the 76th Legislative session, Lamar State College-Port Arthur requires that all male U.S. citizens from 18 to 26 years of age provide proof of registration with the Selective System or exemption from such registration, prior to employment.
If you have questions, please contact the Human Resources Office at (409) 984-6237 or (409) 984-6259.
LSCPA's
Annual Security and Fire Safety Report
is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f), 34 CFR 668.46). Lamar State College-Port Arthur is an E-Verify Employer. EEO/AA
EEO Statement
Lamar State College Port Arthur is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including and as it pertains to pregnancy and wages), national origin, disability, age, genetic information, protected veteran status, and/or retaliation.
Job Summary
The Technical Support Specialist I has responsibilities that include, but are not limited to, performing entry-level computer systems support work as part of a technical help desk. This position provides user support for college's computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. This is a non-exempt position that reports to LSCPA's Information Technology Services Department.
Minimum Qualifications High school diploma or equivalent and one (1) year of information technology support experience Direct experience supporting Microsoft client operating systems and applications Knowledge of the practices, principles and techniques of network and computer operations, information systems, computer software, computer hardware, and peripheral devices Preferred Qualifications
Graduate of two-year college or university with a degree in Information Technology or related field Two (2) or more years of Information Technology Support experience Relevant Information Technology Certifications (i.e., A+, MCSA)
SALARY $35,000
Work Hours Monday - Friday, 40 hours a week
Essential Job Functions
Essential Job Functions
Provide user support for computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. Troubleshoot and resolve problems
Essential Job Functions
Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's help desk system
Essential Job Functions
Escalate calls to senior staff members upon determination that problem exceeds level of experience
Essential Job Functions
Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities, using the help desk ticketing application
Essential Job Functions
Install, maintain, upgrade, and replace end-user computing hardware, software, and peripherals and classroom and conference room multimedia equipment
Essential Job Functions
Coordinate warranty repairs with vendors
Essential Job Functions
Interact with internal and external customers, including vendors and contractors
Essential Job Functions
Assist in the creation of documentation, procedures, and checklists related to the help desk for use by departmental personnel and end users
Essential Job Functions
Assist with the creation and deployment of client images
Essential Job Functions
Assist with maintaining an accurate inventory of IT assets, both hardware and software
Essential Job Functions
Maintain currency of knowledge with respect to relevant technology, equipment, and/or systems
Essential Job Functions
Assist in the development of information technology disaster recovery and business continuity plans
Essential Job Functions
Assist in the design, development, and maintenance of various systems and applications
Essential Job Functions
Assist in the review and recommendation of the procurement and inventory of information resources hardware or software
Essential Job Functions
Other related duties, as assigned
Essential Job Functions
Comply with campus policies and procedures.
Position Information
Security Sensitive Statement
This position is security sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.
Posting Information
Position Title Technical Support Specialist I
Position Number 201500059PD
Posting Number 201500274P
Start Date
Close Date
Open Until Filled No
Special Instructions To Applicants
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. Resume and Cover Letter is required. Unofficial transcripts required prior to campus interview, official transcripts required upon hire. Your application for the position will not be complete until you receive an online confirmation number at the end of the of the process of applying for a position.
In compliance with House Bill 558 passed during the 76th Legislative session, Lamar State College-Port Arthur requires that all male U.S. citizens from 18 to 26 years of age provide proof of registration with the Selective System or exemption from such registration, prior to employment.
If you have questions, please contact the Human Resources Office at (409) 984-6237 or (409) 984-6259.
LSCPA's
Annual Security and Fire Safety Report
is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f), 34 CFR 668.46). Lamar State College-Port Arthur is an E-Verify Employer. EEO/AA
EEO Statement
Lamar State College Port Arthur is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including and as it pertains to pregnancy and wages), national origin, disability, age, genetic information, protected veteran status, and/or retaliation.
Job Summary
The Technical Support Specialist I has responsibilities that include, but are not limited to, performing entry-level computer systems support work as part of a technical help desk. This position provides user support for college's computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. This is a non-exempt position that reports to LSCPA's Information Technology Services Department.
Minimum Qualifications High school diploma or equivalent and one (1) year of information technology support experience Direct experience supporting Microsoft client operating systems and applications Knowledge of the practices, principles and techniques of network and computer operations, information systems, computer software, computer hardware, and peripheral devices Preferred Qualifications
Graduate of two-year college or university with a degree in Information Technology or related field Two (2) or more years of Information Technology Support experience Relevant Information Technology Certifications (i.e., A+, MCSA)
SALARY $35,000
Work Hours Monday - Friday, 40 hours a week
Essential Job Functions
Essential Job Functions
Provide user support for computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. Troubleshoot and resolve problems
Essential Job Functions
Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's help desk system
Essential Job Functions
Escalate calls to senior staff members upon determination that problem exceeds level of experience
Essential Job Functions
Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities, using the help desk ticketing application
Essential Job Functions
Install, maintain, upgrade, and replace end-user computing hardware, software, and peripherals and classroom and conference room multimedia equipment
Essential Job Functions
Coordinate warranty repairs with vendors
Essential Job Functions
Interact with internal and external customers, including vendors and contractors
Essential Job Functions
Assist in the creation of documentation, procedures, and checklists related to the help desk for use by departmental personnel and end users
Essential Job Functions
Assist with the creation and deployment of client images
Essential Job Functions
Assist with maintaining an accurate inventory of IT assets, both hardware and software
Essential Job Functions
Maintain currency of knowledge with respect to relevant technology, equipment, and/or systems
Essential Job Functions
Assist in the development of information technology disaster recovery and business continuity plans
Essential Job Functions
Assist in the design, development, and maintenance of various systems and applications
Essential Job Functions
Assist in the review and recommendation of the procurement and inventory of information resources hardware or software
Essential Job Functions
Other related duties, as assigned
Essential Job Functions
Comply with campus policies and procedures.