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Dechen Consulting

Technical Support Analyst

Dechen Consulting, Warrenton, Virginia, United States, 22186

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Company Overview

Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.

Opportunity Overview

We are currently seeking a candidate for a C2C opportunity in Warrenton, VA. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship/transfer. This role offers excellent prospects for career progression!

Short Description

Role based in 6951 Vint Hill Parkway, Warrenton, VA 20187. 100% ON SITE (NO EXCEPTIONS!). Some travel may be required. Interviews will be initially web-based but with follow-up IN PERSON.

Complete Description

Duration of assignment is expected to go 6 months with extension possible. Role is based in Warrenton, VA. Some travel from 6951 Vint Hill Parkway, Warrenton, VA 20187 to NOVA regional Client benefits offices required. More details will be shared around travel (and travel expense reimbursement) if selected for an interview. A valid driver's license is required.

Responsibilities Support our Client's Puller Veterans Care Center, a medical facility being established. Assist with integration, management, and support of the IT program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. Independently provide IT administration and technical support for agency-specific software and hardware systems. Setup, configure, and maintain PC desktops, laptops, related peripheral devices, and networking. Troubleshoot Android and Apple mobile devices. Support Ethernet-based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.). Install, administer, troubleshoot, and train on E-mail applications (Google Suite, PST files, calendaring, distribution lists, etc.). Manage IT inventory control, ticketing system, and reporting. Configure and troubleshoot analog and digital phone systems. Resolve network and infrastructure issues. Set up, configure, manage, and troubleshoot routers, switches, and wireless access points. Identify security vulnerabilities and report security incidents promptly. Track end-user support activities through the ticketing system. Monitor network and computer systems performance. Coach and manage daily duties of the contracted on-site engineer. Required Skills

Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, and all IT assets. Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues. A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle. Perform other duties as assigned. Good understanding of Network and IT security. Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each. Possesses excellent customer service skills and is teamwork oriented. Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. Possesses good organization and time management skills. Possesses the ability to create documentation on technical issues and solutions that are easy to understand. Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Interview and Work Arrangement

Agency Interview Type: Both Web Cam and In Person Interview

Work Arrangement: Onsite

Our Values

We are a people-focused company with a deep emphasis on family values and look forward to working with you.