Dechen Consulting
About Us
Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.
Opportunity Overview
We are currently seeking candidates for a C2C opportunity in Petersburg, VA. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship/transfer. This role offers excellent prospects for career progression!
Role Description Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. Document, maintain, upgrade, or replace hardware and software systems. Support and maintain user account information including rights, security, and systems groups. Perform basic operations, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment. Identify and resolve basic communications problems. Prepare or assist in the preparation of service record documentation. Show awareness of standards and regulatory requirements related to assigned tasks. Provide technical assistance and support for applications and hardware problems. Install, maintain, move, and assist in testing and upgrading new and existing hardware/software. Review and recommend procurement of information technology equipment. Maintain the necessary security controls over software. Required Skills and Experience
Bachelor's degree in an Information Technology related discipline or equivalent work experience. Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehensive communications. Experience troubleshooting hardware and software - hands-on or from a service desk. Demonstrated skills in creating professional communications to users. Ability to write clear emails explaining technical issues and work toward solutions, with follow-up capabilities. Basic understanding of various types of technology and the ability to research them to troubleshoot possible technical issues. PC/Hardware experience. Hardware/software troubleshooting experience. Preferred Skills and Experience
Demonstrated knowledge of Virginia Information Technologies Agencies policies and processes regarding PC Refresh. Demonstrated success working as a team member and collaborating to achieve objectives. Microsoft Office Specialist Certification - Associate or Above. Knowledge of and previous experience with Virginia Information Technologies Agency (VITA). Excellent project management skills and ability to manage multiple priorities. Some level of desktop support experience and supporting a Windows 10 environment. Additional Information
Agency Interview Type: In Person Only Work Arrangement: Hybrid
We are a people-focused company with a deep emphasis on family values and look forward to working with you.
Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.
Opportunity Overview
We are currently seeking candidates for a C2C opportunity in Petersburg, VA. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship/transfer. This role offers excellent prospects for career progression!
Role Description Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. Document, maintain, upgrade, or replace hardware and software systems. Support and maintain user account information including rights, security, and systems groups. Perform basic operations, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment. Identify and resolve basic communications problems. Prepare or assist in the preparation of service record documentation. Show awareness of standards and regulatory requirements related to assigned tasks. Provide technical assistance and support for applications and hardware problems. Install, maintain, move, and assist in testing and upgrading new and existing hardware/software. Review and recommend procurement of information technology equipment. Maintain the necessary security controls over software. Required Skills and Experience
Bachelor's degree in an Information Technology related discipline or equivalent work experience. Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehensive communications. Experience troubleshooting hardware and software - hands-on or from a service desk. Demonstrated skills in creating professional communications to users. Ability to write clear emails explaining technical issues and work toward solutions, with follow-up capabilities. Basic understanding of various types of technology and the ability to research them to troubleshoot possible technical issues. PC/Hardware experience. Hardware/software troubleshooting experience. Preferred Skills and Experience
Demonstrated knowledge of Virginia Information Technologies Agencies policies and processes regarding PC Refresh. Demonstrated success working as a team member and collaborating to achieve objectives. Microsoft Office Specialist Certification - Associate or Above. Knowledge of and previous experience with Virginia Information Technologies Agency (VITA). Excellent project management skills and ability to manage multiple priorities. Some level of desktop support experience and supporting a Windows 10 environment. Additional Information
Agency Interview Type: In Person Only Work Arrangement: Hybrid
We are a people-focused company with a deep emphasis on family values and look forward to working with you.