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Senior IT Support Engineer (Onsite/Hybrid) - Palo Alto/Menlo Park (Peninsula) (R
ZipRecruiter, Palo Alto, California, United States, 94306
Job DescriptionJob Description
Halcyon Financial Technology, L.P. (HalcyonFT) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.
We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.
We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.
HalcyonFT is Excellence in IT.
POSITION OVERVIEW
We are looking for a Full Time Senior IT Support Engineer, known internally as a Senior Information Services Advisor, to efficiently work in an Onsite/Hybrid work environment. This role is based in the Peninsula area. Employees who sit in an Onsite/Hybrid role must be able to arrive at their client's location within an hour. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. In this role, frequent video conferences with both team members and clients are the norm, facilitating seamless communication and collaboration. We are looking for professionals who are able to multitask and quickly adapt to client needs while utilizing active thinking and problem solving to ensure the highest levels of client satisfaction.
RESPONSIBILITIES
Provide high quality, executive-level user support to our financial services clients on-site and remotely
Build and maintain trust and rapport with clients
Drive the adoption of leading-edge cloud technologies
Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki
Design, implement, document and maintain clients' infrastructure, applications, and system management tools
Assist with maintaining clients' cybersecurity, cloud, and high availability strategies
Assist the Project Management Team
Translate complex technical solutions to end-users and decision-makers
Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
Collaborate with other team members to find the best solutions for our clients
Willingness to help other team members
Commitment to ongoing learning and professional development
REQUIRED QUALIFICATIONS
6+ years of recent end-user technical support experience, including providing support to executive-level users
Extensive macOS and Windows Desktop experience
Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365
Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP/IP, DHCP, and DNS
Experience with cybersecurity tools and best practices, including next- antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
Experience with Project Management is a plus
Strong problem-solving skills and attention to detail
Excellent written and verbal communication
Strong time management and ability to prioritize
Ability to thrive in a fast-paced environment and work effectively under pressure
Ability to be on-site daily (Monday-Friday)
Available to be on call once per quarter for one week
Education: High school degree
: 2+ years of experience in financial services
SALARY RANGE
$80,000-$120,000 + Bonus
THE BENEFITS OF WORKING FOR HALCYONFT
Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack
Part of a team of senior technicians that aim to deliver exceptional service
Generous compensation
Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and commuter benefits
4 weeks PTO and 10 paid holidays
401k employer contribution starting at 6 months of employment
Quarterly bonus
Opportunities to earn technical certifications
1% of profits contributed to non-profits every quarter
Great Place to Work Certified
Company DescriptionFormed in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit http://www.halcyonft.com.Company DescriptionFormed in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit http://www.halcyonft.com.
Halcyon Financial Technology, L.P. (HalcyonFT) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.
We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.
We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.
HalcyonFT is Excellence in IT.
POSITION OVERVIEW
We are looking for a Full Time Senior IT Support Engineer, known internally as a Senior Information Services Advisor, to efficiently work in an Onsite/Hybrid work environment. This role is based in the Peninsula area. Employees who sit in an Onsite/Hybrid role must be able to arrive at their client's location within an hour. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. In this role, frequent video conferences with both team members and clients are the norm, facilitating seamless communication and collaboration. We are looking for professionals who are able to multitask and quickly adapt to client needs while utilizing active thinking and problem solving to ensure the highest levels of client satisfaction.
RESPONSIBILITIES
Provide high quality, executive-level user support to our financial services clients on-site and remotely
Build and maintain trust and rapport with clients
Drive the adoption of leading-edge cloud technologies
Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki
Design, implement, document and maintain clients' infrastructure, applications, and system management tools
Assist with maintaining clients' cybersecurity, cloud, and high availability strategies
Assist the Project Management Team
Translate complex technical solutions to end-users and decision-makers
Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
Collaborate with other team members to find the best solutions for our clients
Willingness to help other team members
Commitment to ongoing learning and professional development
REQUIRED QUALIFICATIONS
6+ years of recent end-user technical support experience, including providing support to executive-level users
Extensive macOS and Windows Desktop experience
Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365
Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP/IP, DHCP, and DNS
Experience with cybersecurity tools and best practices, including next- antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
Experience with Project Management is a plus
Strong problem-solving skills and attention to detail
Excellent written and verbal communication
Strong time management and ability to prioritize
Ability to thrive in a fast-paced environment and work effectively under pressure
Ability to be on-site daily (Monday-Friday)
Available to be on call once per quarter for one week
Education: High school degree
: 2+ years of experience in financial services
SALARY RANGE
$80,000-$120,000 + Bonus
THE BENEFITS OF WORKING FOR HALCYONFT
Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack
Part of a team of senior technicians that aim to deliver exceptional service
Generous compensation
Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and commuter benefits
4 weeks PTO and 10 paid holidays
401k employer contribution starting at 6 months of employment
Quarterly bonus
Opportunities to earn technical certifications
1% of profits contributed to non-profits every quarter
Great Place to Work Certified
Company DescriptionFormed in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit http://www.halcyonft.com.Company DescriptionFormed in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit http://www.halcyonft.com.