Mosaic
Job Description
Empower lives. Lead with purpose. Grow with Mosaic.
Are you a passionate leader ready to make a meaningful impact? Mosaic is seeking an Area Manager to lead our Specialized Residential and Supportive Services (SRSVC) program. In this role, you'll oversee service coordination, ensure quality care, and build strong relationships with clients, staff, and community partners—all while living out our values of belonging, connection, faithfulness, and grit.
Team Leadership & Development
Hire, train, supervise, and coach service coordinators and administrative staff
Conduct regular team meetings and one-on-ones to monitor performance and caseloads
Oversee scheduling and ensure operational coverage, including on-call needs
Quality Assurance & Compliance
Ensure services meet regulatory and agency standards
Conduct audits of documentation, visit logs, and direct care worker files
Monitor EVV (Electronic Visit Verification) and ensure proper protocol training
Client & Community Engagement
Build positive relationships with clients, families, caregivers, and referral sources
Respond to grievances and incident reports with professionalism and empathy
Network with case managers and community partners to drive referrals and growth
Program Oversight & Growth
Review authorizations, manage approvals, and lead service improvement efforts
Represent Mosaic values while expanding our footprint through strong partnerships
Champion activities that improve program delivery and person-centered outcomes
Commitment to Our Values:
At Soreo, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Soreo, and it's the right thing to do.
Requirements
What You Bring
5+ years in service coordination or delivery compliance
4+ years of supervisory experience
Strong organizational, communication, and problem-solving skills
Associate’s degree preferred
Bilingual preferred
CPR/First Aid, Article 9 & Caregiver Principles certification (or Instructor-level)
Empower lives. Lead with purpose. Grow with Mosaic.
Are you a passionate leader ready to make a meaningful impact? Mosaic is seeking an Area Manager to lead our Specialized Residential and Supportive Services (SRSVC) program. In this role, you'll oversee service coordination, ensure quality care, and build strong relationships with clients, staff, and community partners—all while living out our values of belonging, connection, faithfulness, and grit.
Team Leadership & Development
Hire, train, supervise, and coach service coordinators and administrative staff
Conduct regular team meetings and one-on-ones to monitor performance and caseloads
Oversee scheduling and ensure operational coverage, including on-call needs
Quality Assurance & Compliance
Ensure services meet regulatory and agency standards
Conduct audits of documentation, visit logs, and direct care worker files
Monitor EVV (Electronic Visit Verification) and ensure proper protocol training
Client & Community Engagement
Build positive relationships with clients, families, caregivers, and referral sources
Respond to grievances and incident reports with professionalism and empathy
Network with case managers and community partners to drive referrals and growth
Program Oversight & Growth
Review authorizations, manage approvals, and lead service improvement efforts
Represent Mosaic values while expanding our footprint through strong partnerships
Champion activities that improve program delivery and person-centered outcomes
Commitment to Our Values:
At Soreo, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Soreo, and it's the right thing to do.
Requirements
What You Bring
5+ years in service coordination or delivery compliance
4+ years of supervisory experience
Strong organizational, communication, and problem-solving skills
Associate’s degree preferred
Bilingual preferred
CPR/First Aid, Article 9 & Caregiver Principles certification (or Instructor-level)