Wego Chemical & Mineral
Description
Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success.
Job Summary
The Helpdesk Analyst oversees and maintains Wego's computer hardware and software systems. He / she assists the company in resolving technical issues concerning customer's accounts or company software infrastructure. The helpdesk also supports computer software integration by diagnosing and troubleshooting common problems.
Responsibilities Set up and manage user accounts and permissions to permit access to a network. Uphold and test security and block unapproved access. Configure Wego's computer system to meet specific business goals. Monitor day to day computer performance. Update and maintain the computer inventory and equipment. Endorse and apply upgrades to systems to ensure durability. Assess functional needs to regulate system purchase specifications. Resolve hardware and network connectivity issues. Assist in technical upgrades and maintenance of desktop systems. Support testing and deployment of new applications and systems. Train and guide staff on hardware and software usage. Key Qualifications
Bachelor's degree in computer science, information technology, or a related field. 3+ years working in a fast paced on site Help Desk environment. Excellent Knowledge of PC and desktop hardware and internal components. Familiar with configuring and maintaining Active Directory. Hands on experience with Office 365 applications and administration. Ability to troubleshoot computer, printer, and network issues. Excellent communication skills. Working technical knowledge of current protocols, operating systems, and standards. Excellent analytical and troubleshooting skills. Ability to work under pressure.
Pay Range
$72,000.00 Annually to $72,000.00 Annually
Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success.
Job Summary
The Helpdesk Analyst oversees and maintains Wego's computer hardware and software systems. He / she assists the company in resolving technical issues concerning customer's accounts or company software infrastructure. The helpdesk also supports computer software integration by diagnosing and troubleshooting common problems.
Responsibilities Set up and manage user accounts and permissions to permit access to a network. Uphold and test security and block unapproved access. Configure Wego's computer system to meet specific business goals. Monitor day to day computer performance. Update and maintain the computer inventory and equipment. Endorse and apply upgrades to systems to ensure durability. Assess functional needs to regulate system purchase specifications. Resolve hardware and network connectivity issues. Assist in technical upgrades and maintenance of desktop systems. Support testing and deployment of new applications and systems. Train and guide staff on hardware and software usage. Key Qualifications
Bachelor's degree in computer science, information technology, or a related field. 3+ years working in a fast paced on site Help Desk environment. Excellent Knowledge of PC and desktop hardware and internal components. Familiar with configuring and maintaining Active Directory. Hands on experience with Office 365 applications and administration. Ability to troubleshoot computer, printer, and network issues. Excellent communication skills. Working technical knowledge of current protocols, operating systems, and standards. Excellent analytical and troubleshooting skills. Ability to work under pressure.
Pay Range
$72,000.00 Annually to $72,000.00 Annually