WestRock Company
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Experience Center Manager
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WestRock Company 1 day ago Be among the first 25 applicants Join to apply for the
Experience Center Manager
role at
WestRock Company Get AI-powered advice on this job and more exclusive features. Description & Requirements
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. General Information
Posting Job Title
Experience Center Manager
Locations
TX SK Dallas Experience Center
Employment Type
Full Time
Date Posted
01-Aug-2025
Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
The Experience Center Manager is a strategic leader responsible for connecting customer needs with impactful packaging solutions across multiple categories, including cost take-out, e-commerce, sustainability, and shelf improvement. This role demands a business-savvy and customer-obsessed individual who thrives on collaboration with the sales force and design teams to ensure exceptional customer satisfaction. The manager will lead a multidisciplinary team to deliver both structural and graphic packaging innovations, leveraging insights from diverse market segments to create value-added solutions. This position requires strong project management skills, a proactive mindset, and the ability to coordinate with multiple plants and stakeholders. The Experience Center Manager will also inspire R&D initiatives within the team, exploring and developing new tools that position Smurfit WestRock at the forefront of innovation. Strong communication skills and a problem-solving mentality are essential to translate complex challenges into clear, customer-centric outcomes
Primary Duties
Ensures alignment with the Marketing team and guarantees that all established processes for bringing customers to the Experience Center are followed and continuously optimized. Fosters a positive work environment based on trust, respect, and collaboration, aligned with company policies. Ensures the team has the right skills, encourages their development, promotes flexibility, and provides ongoing support. Drives a culture of continuous learning through relevant trainings (e.g., SK Performance Packaging, Insight Training, BET). Builds a customer-centric culture focused on delivering outstanding experiences. Leads the team in developing innovative, insight-driven design solutions that set new industry standards. Actively promotes SW tools like PackExpert, Innobook, and Paper to Box at every customer touchpoint. Ensures contingency plans are in place for all top customer projects. Facilitates effective, professional communication across internal teams and external stakeholders. Defines KPIs for the Design & Technical team, monitors progress, and provides monthly updates to management. Supports sales teams with design solutions for both existing and prospective customers. Coordinates all team activities and resources to meet customer deadlines efficiently. Streamlines workflows between the Design and Technical teams to improve productivity and service quality. Ensures design-related standards, policies, and procedures are up to date and consistently applied. Regularly reviews and enhances functional processes to ensure alignment with business needs. Identifies and resolves issues impacting service, efficiency, or team performance. Actively supports commercial efforts by preparing samples and materials for customer engagements.
Job Qualifications
Written and verbal communication skills English required Bachelor's degree (design, technical, business, engineering) 5+ years' experience in design and or technical Excellent interpersonal & communication skills (verbal and written), dealing with individuals at all levels; comfortable to represent the company in the best possible light High energy, with the ability to work in fast-paced environment Proven leadership skills and ability to motivate & develop both senior and junior level staff Proficient in Microsoft Office (advanced excel), and design programs Self-motivated and committed individual, strong work ethic Excellent analytical skills, methodical approach and commercial acumen Ability to work with various departments (sales, operations, finance) to resolve challenges Capable of building strong relationships internally and externally (e.g. key customers etc.) Able to drive team to continuously improve processes and foster good working relationships Capable of stepping back and let the direct reports handle day to day issues with their teams Ability to effectively engage internal and external Customers during the lifecycle of a product/project Ability to work against strict deadlines and deliver on time Capable of prioritizing various tasks among team Provide sound information to Regional Sales Manager, Sales Manager and General Manager, supporting them in their decision making process
Display well developed organizational skills, demonstrate initiative & judgment and a proven record of service excellence
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesPackaging and Containers Manufacturing Referrals increase your chances of interviewing at WestRock Company by 2x Get notified about new Experience Manager jobs in
Dallas, TX . Team Lead, Client Experience Team, Client Service Center Plano, TX $69,120.00-$86,400.00 1 month ago Frisco, TX $55,000.00-$60,000.00 1 month ago Plano, TX $69,120.00-$86,400.00 1 month ago Attractions Supervisor, Netflix House - DallasSenior Director of Implementation & Services Dallas, TX $150,000.00-$190,000.00 3 weeks ago Dallas, TX $100,000.00-$125,000.00 4 days ago Sr. Manager, Quality Center of Excellence - PMO Plano, TX $69,120.00-$86,400.00 1 month ago General Manager in Training - Northern, CA Region Plano, TX $69,120.00-$86,400.00 1 month ago Dallas, TX $149,000.00-$207,000.00 1 day ago Dallas, TX $200,375.00-$219,500.00 1 day ago General Manager in Training - Southern, CA Region Plano, TX $69,120.00-$86,400.00 1 month ago General Manager in Training - New Jersey Region Plano, TX $69,120.00-$86,400.00 1 month ago General Manager in Training - Pennsylvania Region Plano, TX $69,120.00-$86,400.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Experience Center Manager
role at
WestRock Company 1 day ago Be among the first 25 applicants Join to apply for the
Experience Center Manager
role at
WestRock Company Get AI-powered advice on this job and more exclusive features. Description & Requirements
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. General Information
Posting Job Title
Experience Center Manager
Locations
TX SK Dallas Experience Center
Employment Type
Full Time
Date Posted
01-Aug-2025
Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
The Experience Center Manager is a strategic leader responsible for connecting customer needs with impactful packaging solutions across multiple categories, including cost take-out, e-commerce, sustainability, and shelf improvement. This role demands a business-savvy and customer-obsessed individual who thrives on collaboration with the sales force and design teams to ensure exceptional customer satisfaction. The manager will lead a multidisciplinary team to deliver both structural and graphic packaging innovations, leveraging insights from diverse market segments to create value-added solutions. This position requires strong project management skills, a proactive mindset, and the ability to coordinate with multiple plants and stakeholders. The Experience Center Manager will also inspire R&D initiatives within the team, exploring and developing new tools that position Smurfit WestRock at the forefront of innovation. Strong communication skills and a problem-solving mentality are essential to translate complex challenges into clear, customer-centric outcomes
Primary Duties
Ensures alignment with the Marketing team and guarantees that all established processes for bringing customers to the Experience Center are followed and continuously optimized. Fosters a positive work environment based on trust, respect, and collaboration, aligned with company policies. Ensures the team has the right skills, encourages their development, promotes flexibility, and provides ongoing support. Drives a culture of continuous learning through relevant trainings (e.g., SK Performance Packaging, Insight Training, BET). Builds a customer-centric culture focused on delivering outstanding experiences. Leads the team in developing innovative, insight-driven design solutions that set new industry standards. Actively promotes SW tools like PackExpert, Innobook, and Paper to Box at every customer touchpoint. Ensures contingency plans are in place for all top customer projects. Facilitates effective, professional communication across internal teams and external stakeholders. Defines KPIs for the Design & Technical team, monitors progress, and provides monthly updates to management. Supports sales teams with design solutions for both existing and prospective customers. Coordinates all team activities and resources to meet customer deadlines efficiently. Streamlines workflows between the Design and Technical teams to improve productivity and service quality. Ensures design-related standards, policies, and procedures are up to date and consistently applied. Regularly reviews and enhances functional processes to ensure alignment with business needs. Identifies and resolves issues impacting service, efficiency, or team performance. Actively supports commercial efforts by preparing samples and materials for customer engagements.
Job Qualifications
Written and verbal communication skills English required Bachelor's degree (design, technical, business, engineering) 5+ years' experience in design and or technical Excellent interpersonal & communication skills (verbal and written), dealing with individuals at all levels; comfortable to represent the company in the best possible light High energy, with the ability to work in fast-paced environment Proven leadership skills and ability to motivate & develop both senior and junior level staff Proficient in Microsoft Office (advanced excel), and design programs Self-motivated and committed individual, strong work ethic Excellent analytical skills, methodical approach and commercial acumen Ability to work with various departments (sales, operations, finance) to resolve challenges Capable of building strong relationships internally and externally (e.g. key customers etc.) Able to drive team to continuously improve processes and foster good working relationships Capable of stepping back and let the direct reports handle day to day issues with their teams Ability to effectively engage internal and external Customers during the lifecycle of a product/project Ability to work against strict deadlines and deliver on time Capable of prioritizing various tasks among team Provide sound information to Regional Sales Manager, Sales Manager and General Manager, supporting them in their decision making process
Display well developed organizational skills, demonstrate initiative & judgment and a proven record of service excellence
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesPackaging and Containers Manufacturing Referrals increase your chances of interviewing at WestRock Company by 2x Get notified about new Experience Manager jobs in
Dallas, TX . Team Lead, Client Experience Team, Client Service Center Plano, TX $69,120.00-$86,400.00 1 month ago Frisco, TX $55,000.00-$60,000.00 1 month ago Plano, TX $69,120.00-$86,400.00 1 month ago Attractions Supervisor, Netflix House - DallasSenior Director of Implementation & Services Dallas, TX $150,000.00-$190,000.00 3 weeks ago Dallas, TX $100,000.00-$125,000.00 4 days ago Sr. Manager, Quality Center of Excellence - PMO Plano, TX $69,120.00-$86,400.00 1 month ago General Manager in Training - Northern, CA Region Plano, TX $69,120.00-$86,400.00 1 month ago Dallas, TX $149,000.00-$207,000.00 1 day ago Dallas, TX $200,375.00-$219,500.00 1 day ago General Manager in Training - Southern, CA Region Plano, TX $69,120.00-$86,400.00 1 month ago General Manager in Training - New Jersey Region Plano, TX $69,120.00-$86,400.00 1 month ago General Manager in Training - Pennsylvania Region Plano, TX $69,120.00-$86,400.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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