IES Holdings, Inc.
IES Residential is one of the nation's leading residential electrical contractors, dedicated to providing exceptional service and innovative solutions. We are seeking a skilled and experienced Help Desk Technician to join our dynamic IT team.
As a Help Desk Technician, you will serve as a key point of contact for IT support within our organization. You will provide essential support to our end users, ensuring that their hardware and software issues are resolved efficiently and effectively while maintaining high standards of customer service.
Key Responsibilities:
Support and Troubleshooting:
Manage and resolve incoming support requests through phone, email, and our ticketing system. Provide advanced troubleshooting for end-user hardware, software applications, and related issues. Ticket Management:
Accurately document all support requests and resolutions in our ticketing system. Ensure timely resolution of tickets within established Service Level Agreements (SLAs) and maintain detailed records of each interaction. Customer Service:
Deliver exceptional technical support and communicate clearly with end users to understand and address their needs. Strive to exceed performance metrics related to response times and user satisfaction. Collaboration:
Work closely with Network and Server Administrators to escalate and provide detailed information on issues that require higher-level resolution. Ensure effective communication and support for resolving complex technical problems. Qualifications:
Experience:
Proven experience as a help desk technician or in a similar customer support role. Technical Skills:
Strong understanding of computer systems, mobile devices, and various tech products. Working knowledge of the following is highly preferred: Windows 10 Microsoft Office Suite
Certification:
A+ Certification is a plus. Documentation:
Demonstrated ability to document issues and resolutions with accuracy and attention to detail. Communication Skills:
Proven verbal and written communication and interpersonal skills to interact effectively with end users, team members, and executive management. Education:
High school diploma or equivalent; relevant technical certifications or coursework in IT support is a plus. Problem-Solving:
Ability to diagnose and resolve technical issues effectively and efficiently. Teamwork:
Collaborative attitude and willingness to work with others to achieve shared goals. If you are a skilled IT professional looking to make a significant impact and advance your career, we encourage you to apply and become a part of the IES Residential family!
IES Residential, Inc.
is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world.
We make homes come to life.
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
Safety is Priority One - and our record shows it Competitive Pay Company 401K plan with Employer Contribution Match Company Paid Time Off Company Paid Life Insurance Choice of Medical Coverage including Prescription and Short Term Disability Plans Choice of Dental and Vision Coverage Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage Auto and Home Insurance Discount Programs
As a Help Desk Technician, you will serve as a key point of contact for IT support within our organization. You will provide essential support to our end users, ensuring that their hardware and software issues are resolved efficiently and effectively while maintaining high standards of customer service.
Key Responsibilities:
Support and Troubleshooting:
Manage and resolve incoming support requests through phone, email, and our ticketing system. Provide advanced troubleshooting for end-user hardware, software applications, and related issues. Ticket Management:
Accurately document all support requests and resolutions in our ticketing system. Ensure timely resolution of tickets within established Service Level Agreements (SLAs) and maintain detailed records of each interaction. Customer Service:
Deliver exceptional technical support and communicate clearly with end users to understand and address their needs. Strive to exceed performance metrics related to response times and user satisfaction. Collaboration:
Work closely with Network and Server Administrators to escalate and provide detailed information on issues that require higher-level resolution. Ensure effective communication and support for resolving complex technical problems. Qualifications:
Experience:
Proven experience as a help desk technician or in a similar customer support role. Technical Skills:
Strong understanding of computer systems, mobile devices, and various tech products. Working knowledge of the following is highly preferred: Windows 10 Microsoft Office Suite
Certification:
A+ Certification is a plus. Documentation:
Demonstrated ability to document issues and resolutions with accuracy and attention to detail. Communication Skills:
Proven verbal and written communication and interpersonal skills to interact effectively with end users, team members, and executive management. Education:
High school diploma or equivalent; relevant technical certifications or coursework in IT support is a plus. Problem-Solving:
Ability to diagnose and resolve technical issues effectively and efficiently. Teamwork:
Collaborative attitude and willingness to work with others to achieve shared goals. If you are a skilled IT professional looking to make a significant impact and advance your career, we encourage you to apply and become a part of the IES Residential family!
IES Residential, Inc.
is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world.
We make homes come to life.
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
Safety is Priority One - and our record shows it Competitive Pay Company 401K plan with Employer Contribution Match Company Paid Time Off Company Paid Life Insurance Choice of Medical Coverage including Prescription and Short Term Disability Plans Choice of Dental and Vision Coverage Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage Auto and Home Insurance Discount Programs