Service Global
Key Responsibilities:
• Provide on-site support services.
• Complete service events within the agreed Service Levels.
• Support all client equipment.
• As directed by the client, assist in troubleshooting other devices.
Behavioral Skills Required: • Must have good customer-facing skills and be well presented. • Demonstrates independent and proactive thinking • Builds effective relationships with both the client and the end client. • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice. • Must be able to work alone and unsupervised, taking the initiative when necessary. • Must be organized and prioritize work appropriately.
Technical Skills & Experience Required: • Must have experience using an ITSM system. • Must have good working knowledge of Microsoft Windows operating systems and related Office applications. • Support experience of MACs would be beneficial • Knowledge of mobile devices, in particular those running iOS and Android operating systems. • Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware; and Data center and network components. • Ability to replace defective parts.
Desired Educational Requirements: • Completion of CompTIA certifications-e.g., A+, Network+, etc. • Completion (or near completion) of Microsoft certifications-e.g., MCP, MCITP, MCSE, etc.
Mandatory Skills
Onsite support services / Support experience of MACs would be beneficial
Behavioral Skills Required: • Must have good customer-facing skills and be well presented. • Demonstrates independent and proactive thinking • Builds effective relationships with both the client and the end client. • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice. • Must be able to work alone and unsupervised, taking the initiative when necessary. • Must be organized and prioritize work appropriately.
Technical Skills & Experience Required: • Must have experience using an ITSM system. • Must have good working knowledge of Microsoft Windows operating systems and related Office applications. • Support experience of MACs would be beneficial • Knowledge of mobile devices, in particular those running iOS and Android operating systems. • Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware; and Data center and network components. • Ability to replace defective parts.
Desired Educational Requirements: • Completion of CompTIA certifications-e.g., A+, Network+, etc. • Completion (or near completion) of Microsoft certifications-e.g., MCP, MCITP, MCSE, etc.
Mandatory Skills
Onsite support services / Support experience of MACs would be beneficial