IT Support Technician

Good general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading software packages such as MS Office and Lotus Notes Good working knowledge of Windows 10/11 and related software and applications Good experience in End User device hardware and software troubleshooting Knowledge of mobile devices, in particular Blackberry and iPhones Experience with building, configuring, replacing and troubleshooting EUC hardware components Good Experience in Data Backup Techniques Familiarity with virtual , MDM and VPN environments Familiarity with Microsoft SCCM would be advantageous CompTIA A+, MCP/MCSE are desirable certifications DELL Certification desirable Knowledge of ITIL and experience of working within an ITIL environment would be beneficial Exceptional customer facing skills Able to communicate clearly and effectively with end users Logical and analytical approach to work Accurate record keeping Able to work unsupervised Good timekeeper Intense focus on quality work