University Enterprises
Student Assistant - IT Desktop Service Support - Hybrid (Oakland, CA)
University Enterprises, Oakland, California, United States, 94616
Description
The California Department of Transportation (Caltrans), is seeking to hire a Student Assistant to support, under close supervision of the staff members of the desktop support team and/or Information Technology Supervisor II, in a learning capacity, the implementation of Information Technology policies, standards and services and will ensure IMD services are met. The Student Assistant will assist Information Technology (IT) employees to provide high quality customer service. The Student Assistant will provide a variety of assistance with Division projects and software programs including Microsoft Office 365, OneDrive, Adobe Acrobat, TEAMS, and ServiceNOW.
Requirements
Conditions of Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.
Prerequisites
Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
Students must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared majors must match the major(s) listed in the job posting.
Majors/Fields of Study
Management Information System (MIS), Computer Science, Computer Information Systems, Computational Analysis
Work Schedule
Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor.
Additional Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, summer).
M inimum Qualifications
Must maintain a minimum cumulative 2.0 GPA. Must complete each term with minimum unit requirements for Undergraduate and Graduate student classifications. Proof will be collected at the end of each Spring and Fall term. Ability to use Microsoft (MS) Windows, MS Office, web browsers and networking tools. Understanding of basic Information Technology hardware, such as desktop, laptop and cellphone. Strong attention to detail and produce thorough and accurate results. Ability to take initiative and work independently or in a team environment. Handle assignments in a professional and timely manner. Preferred Qualifications
Under the amendment to Government Code Section 18220, state agencies shall give preference to a qualified applicant (up to 26 years of age) who is, or has been, a dependent child in foster care, a homeless youth, a formerly incarcerated youth, or a victim of human trafficking. Duties and Responsibilities
In a learning capacity, the Student Assistant will assist with staging and imaging of desktops/Laptops, including imaging, installing additional software with Microsoft Endpoint Configuration Manager (MECM or SCCM), quality assurance checks, and deploying hardware as requested. In a learning capacity, the Student Assistant will assist in the Survey Process of the department's computer equipment, such as desktops, laptops, printers, monitors, docking stations, and IT accessories, including wiping, staging, and validating. In a learning capacity and under the guidance of the lead analyst, the Student Assistant will support the training room IT staff for all appointments and walk-in computer-based issues requests, including troubleshooting, researching, resolving, and updating the request through ServiceNOW. In a learning capacity, the Student Assistant will assist in Virtual Service Desk (VSD) support as needed, including monitoring VSD incoming calls and providing 1st level support as well as triage to different districts as needed.
Physical Requirements
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers and scanners with or without a reasonable accommodation.
Working Conditions
Work is performed in a hybrid office environment.
Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.
In addition to your resume,
please upload your most recent transcripts.
Apply by: September 2, 2025
The California Department of Transportation (Caltrans), is seeking to hire a Student Assistant to support, under close supervision of the staff members of the desktop support team and/or Information Technology Supervisor II, in a learning capacity, the implementation of Information Technology policies, standards and services and will ensure IMD services are met. The Student Assistant will assist Information Technology (IT) employees to provide high quality customer service. The Student Assistant will provide a variety of assistance with Division projects and software programs including Microsoft Office 365, OneDrive, Adobe Acrobat, TEAMS, and ServiceNOW.
Requirements
Conditions of Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.
Prerequisites
Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
Students must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared majors must match the major(s) listed in the job posting.
Majors/Fields of Study
Management Information System (MIS), Computer Science, Computer Information Systems, Computational Analysis
Work Schedule
Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor.
Additional Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, summer).
M inimum Qualifications
Must maintain a minimum cumulative 2.0 GPA. Must complete each term with minimum unit requirements for Undergraduate and Graduate student classifications. Proof will be collected at the end of each Spring and Fall term. Ability to use Microsoft (MS) Windows, MS Office, web browsers and networking tools. Understanding of basic Information Technology hardware, such as desktop, laptop and cellphone. Strong attention to detail and produce thorough and accurate results. Ability to take initiative and work independently or in a team environment. Handle assignments in a professional and timely manner. Preferred Qualifications
Under the amendment to Government Code Section 18220, state agencies shall give preference to a qualified applicant (up to 26 years of age) who is, or has been, a dependent child in foster care, a homeless youth, a formerly incarcerated youth, or a victim of human trafficking. Duties and Responsibilities
In a learning capacity, the Student Assistant will assist with staging and imaging of desktops/Laptops, including imaging, installing additional software with Microsoft Endpoint Configuration Manager (MECM or SCCM), quality assurance checks, and deploying hardware as requested. In a learning capacity, the Student Assistant will assist in the Survey Process of the department's computer equipment, such as desktops, laptops, printers, monitors, docking stations, and IT accessories, including wiping, staging, and validating. In a learning capacity and under the guidance of the lead analyst, the Student Assistant will support the training room IT staff for all appointments and walk-in computer-based issues requests, including troubleshooting, researching, resolving, and updating the request through ServiceNOW. In a learning capacity, the Student Assistant will assist in Virtual Service Desk (VSD) support as needed, including monitoring VSD incoming calls and providing 1st level support as well as triage to different districts as needed.
Physical Requirements
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers and scanners with or without a reasonable accommodation.
Working Conditions
Work is performed in a hybrid office environment.
Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.
In addition to your resume,
please upload your most recent transcripts.
Apply by: September 2, 2025