Senior Vice President of Customer Success

Senior Vice President of Customer Success About the Company A leading provider of EHSQ & OHS software for global organizations committed to excellence. Industry Internet Company Type Privately Held, VC-backed Founded 1985 Employees 501-1000 Funding $76-$100 million Categories Information Technology & Services SAAS B2B Enterprise Technology Compliance & Certifications Steam Air-Conditioning Utilities Specialties occupational health software safety management software industrial hygiene software environmental management software ergonomics software ehs data management quality software risk management software compliance software sustainability software occupational health and hygiene safety culture quality management health and safety esg reporting compliance management quality management software and esg software About the Role The company is excited to announce an opportunity for a Senior Vice President of Customer Success who will lead and expand our global customer success organization. In this critical leadership role, you will define and implement a customer success strategy that enhances customer adoption, maximizes value, and supports long-term retention and growth across our diverse global client base. A profound understanding of our mission, solutions, and customer dynamics is essential, along with a deep commitment to customer-centric values. As a cross-functional leader, you will work closely with various teams to tackle challenges, drive innovation, and create significant business outcomes. Your key responsibilities will encompass leadership and strategy development, team management, enhancing customer experience and adoption, as well as fostering customer retention and growth. Ideal candidates should possess a minimum of 5 years in a leadership role within the customer success function of a rapidly growing SaaS or software company, with at least 15 years in B2B SaaS products overall. You must demonstrate a proven track record in client-facing roles, developing high-performing teams, and driving improvements in vital customer metrics. A strong grasp of customer journey design, lifecycle management, and health score methodologies is preferred, along with expertise in customer-centric technologies. We value a hands-on, execution-oriented leadership style combined with superior data analysis, communication, and presentation skills. Experience in private equity-backed and high-growth environments will be advantageous. We are dedicated to fostering a diverse and inclusive workplace. Hiring Manager Title Chief Customer Officer Travel Requirement Less than 10% Functions Sales/Revenue Account Management/Optimization