Confidential
Senior Vice President of Customer Success
About the Company
A leading provider of EHSQ & OHS software for global organizations committed to excellence.
Industry
Internet
Company Type
Privately Held, VC-backed
Founded
1985
Employees
501-1000
Funding
$76-$100 million
Categories
Information Technology & Services
SAAS
B2B
Enterprise
Technology
Compliance & Certifications
Steam
Air-Conditioning
Utilities
Specialties
occupational health software
safety management software
industrial hygiene software
environmental management software
ergonomics software
ehs data management
quality software
risk management software
compliance software
sustainability software
occupational health and hygiene
safety culture
quality management
health and safety
esg reporting
compliance management
quality management software
and esg software
About the Role
The company is excited to announce an opportunity for a Senior Vice President of Customer Success who will lead and expand our global customer success organization. In this critical leadership role, you will define and implement a customer success strategy that enhances customer adoption, maximizes value, and supports long-term retention and growth across our diverse global client base. A profound understanding of our mission, solutions, and customer dynamics is essential, along with a deep commitment to customer-centric values.
As a cross-functional leader, you will work closely with various teams to tackle challenges, drive innovation, and create significant business outcomes. Your key responsibilities will encompass leadership and strategy development, team management, enhancing customer experience and adoption, as well as fostering customer retention and growth.
Ideal candidates should possess a minimum of 5 years in a leadership role within the customer success function of a rapidly growing SaaS or software company, with at least 15 years in B2B SaaS products overall. You must demonstrate a proven track record in client-facing roles, developing high-performing teams, and driving improvements in vital customer metrics. A strong grasp of customer journey design, lifecycle management, and health score methodologies is preferred, along with expertise in customer-centric technologies. We value a hands-on, execution-oriented leadership style combined with superior data analysis, communication, and presentation skills. Experience in private equity-backed and high-growth environments will be advantageous. We are dedicated to fostering a diverse and inclusive workplace.
Hiring Manager Title
Chief Customer Officer
Travel Requirement
Less than 10%
Functions
Sales/Revenue
Account Management/Optimization