Staffing Solutions Enterprises
Client Service Representative
Staffing Solutions Enterprises, Euclid, Ohio, United States, 44117
Client Service Representative
Location:
Euclid, OH, 44117 (1-week onsite training, then remote) Pay:
$22/ hour Hours:
Monday - Friday, 8 am-5 pm Length:
3- 6 months Contract
Staffing Solutions Enterprises is seeking a Business-to-Business Client Service Rep. in Euclid, OH! In this role, you will manage customer accounts, orders, pricing, returns, and inquiries with precision and urgency.
Must-Haves:
Must have 2 years of B2B customer service experience Must have SAP and Salesforce experience Must have strong communication skills both with internal departments and external customers Job Responsibilities: • Manage customer accounts. • Review, analyze, and process domestic customer orders into the order entry system. • Process customer orders, changes, or cancellations. • Resolve customer inquiries using various methods of communication: email, phone, Salesforce a. Will participate in a rotating schedule to ensure consistent phone coverage • Confirm inventory using the "Available to Promise" inventory system to meet customer requirements and ensure on-time deliveries. • Price orders according to Company pricing policies, including special discounts, extra charges, and special prices that may need to be made by manual adjustments. • Evaluate and coordinate with the Distribution Center and customer shipping schedules. • Communicate with customers on order disposition, completion status changes that occur continuously throughout the order process. • Expedite customer orders with a variety of manufacturing and logistics personnel, utilizing good judgment and comprehensive knowledge of available internal resources to resolve challenges. • May need to reallocate available product to meet commitments to customers based on parameters established by the Finished Goods Department. • Investigate and resolve problems outside the scope of warranty issues (i.e., loading/shipping/billing errors) to ensure customer requirements are satisfied. • Prepare necessary credit and debit memos. • Process returns per the established return policy. • Maintain and update Customer Master with correct information. • Maintain and update customer special pricing in order entry system. • Handle field sales office inquiries and support local office activities, when necessary • Successfully meet department metrics as assigned • Other duties as assigned. • Assumes additional responsibilities as needed or directed in support of the Company's 2025 Strategy.
Qualifications: • High school diploma required; post-secondary education preferred • Knowledge or the ability to learn, the entire order entry system, pricing policies, and product lines • Ability to perform extremely detailed work with a high degree of accuracy in a high-volume call center environment • Must have demonstrated the ability to perform effectively as a team player and carry out assignments accurately, with a constantly changing series of priorities. • Able to prioritize work to meet deadlines • An uncompromising attitude toward quality and customer service is essential • Dedication to continuous improvement is required • Excellent organizational and time management skills • Excellent verbal and written communication skills, demonstrating strong customer service • Excellent attendance and "on time" record • Must have the ability to use computer systems and other third-party software to service customer needs effectively • Experience with SAP and Salesforce preferred
Must be able to pass a criminal background check and drug screen We look forward to your application! #SSEIND
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/
Euclid, OH, 44117 (1-week onsite training, then remote) Pay:
$22/ hour Hours:
Monday - Friday, 8 am-5 pm Length:
3- 6 months Contract
Staffing Solutions Enterprises is seeking a Business-to-Business Client Service Rep. in Euclid, OH! In this role, you will manage customer accounts, orders, pricing, returns, and inquiries with precision and urgency.
Must-Haves:
Must have 2 years of B2B customer service experience Must have SAP and Salesforce experience Must have strong communication skills both with internal departments and external customers Job Responsibilities: • Manage customer accounts. • Review, analyze, and process domestic customer orders into the order entry system. • Process customer orders, changes, or cancellations. • Resolve customer inquiries using various methods of communication: email, phone, Salesforce a. Will participate in a rotating schedule to ensure consistent phone coverage • Confirm inventory using the "Available to Promise" inventory system to meet customer requirements and ensure on-time deliveries. • Price orders according to Company pricing policies, including special discounts, extra charges, and special prices that may need to be made by manual adjustments. • Evaluate and coordinate with the Distribution Center and customer shipping schedules. • Communicate with customers on order disposition, completion status changes that occur continuously throughout the order process. • Expedite customer orders with a variety of manufacturing and logistics personnel, utilizing good judgment and comprehensive knowledge of available internal resources to resolve challenges. • May need to reallocate available product to meet commitments to customers based on parameters established by the Finished Goods Department. • Investigate and resolve problems outside the scope of warranty issues (i.e., loading/shipping/billing errors) to ensure customer requirements are satisfied. • Prepare necessary credit and debit memos. • Process returns per the established return policy. • Maintain and update Customer Master with correct information. • Maintain and update customer special pricing in order entry system. • Handle field sales office inquiries and support local office activities, when necessary • Successfully meet department metrics as assigned • Other duties as assigned. • Assumes additional responsibilities as needed or directed in support of the Company's 2025 Strategy.
Qualifications: • High school diploma required; post-secondary education preferred • Knowledge or the ability to learn, the entire order entry system, pricing policies, and product lines • Ability to perform extremely detailed work with a high degree of accuracy in a high-volume call center environment • Must have demonstrated the ability to perform effectively as a team player and carry out assignments accurately, with a constantly changing series of priorities. • Able to prioritize work to meet deadlines • An uncompromising attitude toward quality and customer service is essential • Dedication to continuous improvement is required • Excellent organizational and time management skills • Excellent verbal and written communication skills, demonstrating strong customer service • Excellent attendance and "on time" record • Must have the ability to use computer systems and other third-party software to service customer needs effectively • Experience with SAP and Salesforce preferred
Must be able to pass a criminal background check and drug screen We look forward to your application! #SSEIND
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/