Town of Frisco
Salary:
$23.11 Hourly Location :
Frisco, CO Job Type:
Seasonal Full Time Job Number:
2025-0722 Department:
Recreation/Adventure Park Opening Date:
08/01/2025 Closing Date:
8/15/2025 11:00 PM Mountain Language Pay:
Fluency in Spanish is compensated based on proficiency measurement from the American Council of the Teaching of Foreign Languages structure.
Job Description Limited housing opportunity for FULL-TIME employees SKI FREE @ Copper Equipment Reimbursement End-of-Season Bonus
Why work for the Town of Frisco as
the Guest Service Lead? There
are many reasons! Some amazing
incentives are the convenience of a clean car year-round with a FREE car wash,
free recycling, trash, and compost pick up. Summer incentives include free
paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per
employee) and free boat rentals if not rented for the final rental of the day.
Winter incentives include free tubing at the Frisco Adventure Park, free Nordic
Center passes for employee and family, free Terrain Park pass, friends and
family passes for tubing, Copper Mountain discounted season passes, Copper
Mountain free daily lift ticket voucher program for employee and half off for
dependents. Want to know more? Check out the benefits tab above. And of course, don't
forget to apply to take advantage of the cool perks and the amazing opportunity
that awaits you!
This hourly position is responsible for opening and closing Adventure Park daily operations and enforcing policies and procedures. Delivers exceptional customer service through telephone and in-person interactions when assisting the guest. This position uses recreation software to make tubing reservations, sell adventure park tickets, and register guests for recreation programs. This position is required to assist with Snow Schoolers operations, group and special events, and other Adventure Park activities. The Day Lodge is a busy and high-paced establishment. Coordinates and communicates with outdoor operations staff to ensure seamless, safe and effective Adventure Park operations.
Desired start date: 11/11/2025 & estimated end-of-season date: 4/12/2026 Typical operational work week of Thursday-Monday, Holidays, weekends, evenings are required. Responsibilities
Responsible for opening procedures, closing procedures, and properly locking up Day Lodge when scheduled. Preparing and sending a daily report of operations and revenue comparisons to management when closing the office. Verifies all banks, reconciles tills and creates reports for accounting at close of each day. Also responsible for change orders and utilizing appropriate cash handling procedures to work with cash, checks and credit cards. Communicate with operations management in a timely and professional manner verbally and in writing to resolve guest issues and ensure safety. Assist manager and supervisor with training and coaching of guest service staff Assist manager and supervisor with merchandise selection, purchasing, and inventory control. Provide exceptional customer service to all Adventure Park guests by giving appropriate information, directions, and conducting all transactions with a smile, eye contact, and clear communication. Keeping effective and timely communication with Snowschoolers in regards to lessons for the upcoming day. Assists with the scheduling of required staff breaks throughout the day to ensure that all breaks are given in a timely manner. Utilize a variety of software to assist customers. Use RecTrac to make reservations and conduct various sale transactions. Maintain a high level of knowledge regarding all Adventure Park and Recreation Department programs facilities and services. Answer repetitive questions, scenarios and tasks with professionalism, politeness and courtesy both in person and on the phone. Interact with and maintain professional attitudes and relationships with guests, co-workers and management in a positive, professional manner at all times using appropriate language and conversations. Utilize sales techniques to sell retail merchandise. Inform guests of Adventure Park safety practices, operating rules and regulations and help to enforce these rules as necessary. Also responsible for making sure guests are prepared for changing weather conditions. Ensure the Day Lodge facility indoor and outdoor is clean, well-maintained; items are well stocked, displayed, and presentable to guests throughout daily operations. Enforces and maintain all Town of Frisco, Recreation Department and Frisco Adventure Park policies and procedures including but not limited to grooming standards and uniform policies. Assist with large group coordination and day-of services. Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director, Managers and Supervisors. Follow all procedures in place including but not limited to safety, accounting and customer service. Assist in all other aspects of Frisco Adventure Park operations as necessary. Other Responsibilities: Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism. Attends Town and departmental training and meetings as appropriate or assigned. Ability to function and make good decisions in the absence of a supervisor. Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing. Performs other job duties/responsibilities as assigned by management. Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance. Requirements Specific knowledge, skills and abilities needed for position:
Area
Comments
Education:
Required: High School Diploma or GED Computer Operations:
Required: 2+ years/seasons of Microsoft Word and Excel and POS booking systems Licenses, Certifications or Accreditations:
Required: Valid Colorado Driver's License Previous Work Experience:
Required: 2+ years/seasons guest service Required: 1+ year/season cash handling Required: 1+ year/season retail experience Previous Supervisory Exercised:
Preferred: 1 year/season lead/supervisory experience Language Ability:
Required: Ability to communicate effectively in English, both verbally and in writing. Decision Making Ability:
Required: Ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance. Other:
Required: Ability to pass a background investigation. Required: ability to multitask Physical Demands
Weight
LIFTING : The job requires weight to be lifted or force to be exerted. See below for how much and how often.
Activities
OTHER PHYSICAL ACTIVITIES REQUIRED : See below for how much on the job time is spent performing the following.
Up to 10 Pounds
2/3 OR MORE
Standing
2/3 OR MORE
Up to 25 Pounds
2/3 OR MORE
Walking
1/3 to 2/3
Up to 50 Pounds
2/3 OR MORE
Sitting
2/3 OR MORE
Up to 100 Pounds
UP TO 1/3
Using hands to finger, hands to feel
2/3 OR MORE
More than 100 Pounds
None
Reaching with hands and arms
2/3 OR MORE Climb or balance
UP TO 1/3 Stoop, kneel, crouch or crawl
1/3 to 2/3 Talk or hear
2/3 OR MORE Taste or smell
UP TO 1/3 OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:
Indoor/Outdoor:
80% indoor, 20% outdoor
Hazardous Materials or Noise:
Crowd noise
Holidays/Weekends/Evenings:
Yes
Equipment Used in Job:
Computer, copy machine, telephone, fax, BOCA printer, Zebra printer, Credit Card Reader
Other:
The position requires the ability to travel over snow and ice in challenging weather conditions. Required to work flexible schedules including weekends and holidays between the hours of 7:00am and 11:00pm. This position also requires speaking with guests in a crowded, noisy environment from behind a counter. VISION:
Specific vision requirements for this job:
Close Vision: Yes
Distance Vision: Yes
Color Vision: Yes
Peripheral Vision: Yes
Depth Perception: Yes
Ability to adjust focus: Yes
Additional Information This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. We offer Town wide activities such as:
Hikes Marina Activities Nordic Ski Clinics Bike to Work Trail Maintenance/Restoration Other discounts and incentives Full list of incentives: (note the job-type category columns for appropirate incentives)
Verizon and Sprint Silverthorne Rec Center Discount Nordic Pass (winter only) Tubing Pass (winter only) Eight Free Friends and Family Tubing Hill Passes Pontoon boat rentals (free and discounted - summer only) Free SUP rentals (summer only) Discounted Copper Ski Pass (winter only) Free day voucher to Copper (winter only) Use of trash dumpster and compost bins Merchandise and services at our facilities
Adventure Park Nordic Center Marina Historic Park and Museum Visitor Information Center
Ensure to check the job-type category for which you are applying to verify what incentives you will be eligible for. Not all job-types are eligible for all incentives. 01
Are you at least 18 years old?
Yes No
02
Do you have a valid driver's license?
Yes No
03
How many years of guest service experience do you have? 04
Please describe your guest service philosophy. 05
Please describe your leadership philosophy. Required Question
$23.11 Hourly Location :
Frisco, CO Job Type:
Seasonal Full Time Job Number:
2025-0722 Department:
Recreation/Adventure Park Opening Date:
08/01/2025 Closing Date:
8/15/2025 11:00 PM Mountain Language Pay:
Fluency in Spanish is compensated based on proficiency measurement from the American Council of the Teaching of Foreign Languages structure.
Job Description Limited housing opportunity for FULL-TIME employees SKI FREE @ Copper Equipment Reimbursement End-of-Season Bonus
Why work for the Town of Frisco as
the Guest Service Lead? There
are many reasons! Some amazing
incentives are the convenience of a clean car year-round with a FREE car wash,
free recycling, trash, and compost pick up. Summer incentives include free
paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per
employee) and free boat rentals if not rented for the final rental of the day.
Winter incentives include free tubing at the Frisco Adventure Park, free Nordic
Center passes for employee and family, free Terrain Park pass, friends and
family passes for tubing, Copper Mountain discounted season passes, Copper
Mountain free daily lift ticket voucher program for employee and half off for
dependents. Want to know more? Check out the benefits tab above. And of course, don't
forget to apply to take advantage of the cool perks and the amazing opportunity
that awaits you!
This hourly position is responsible for opening and closing Adventure Park daily operations and enforcing policies and procedures. Delivers exceptional customer service through telephone and in-person interactions when assisting the guest. This position uses recreation software to make tubing reservations, sell adventure park tickets, and register guests for recreation programs. This position is required to assist with Snow Schoolers operations, group and special events, and other Adventure Park activities. The Day Lodge is a busy and high-paced establishment. Coordinates and communicates with outdoor operations staff to ensure seamless, safe and effective Adventure Park operations.
Desired start date: 11/11/2025 & estimated end-of-season date: 4/12/2026 Typical operational work week of Thursday-Monday, Holidays, weekends, evenings are required. Responsibilities
Responsible for opening procedures, closing procedures, and properly locking up Day Lodge when scheduled. Preparing and sending a daily report of operations and revenue comparisons to management when closing the office. Verifies all banks, reconciles tills and creates reports for accounting at close of each day. Also responsible for change orders and utilizing appropriate cash handling procedures to work with cash, checks and credit cards. Communicate with operations management in a timely and professional manner verbally and in writing to resolve guest issues and ensure safety. Assist manager and supervisor with training and coaching of guest service staff Assist manager and supervisor with merchandise selection, purchasing, and inventory control. Provide exceptional customer service to all Adventure Park guests by giving appropriate information, directions, and conducting all transactions with a smile, eye contact, and clear communication. Keeping effective and timely communication with Snowschoolers in regards to lessons for the upcoming day. Assists with the scheduling of required staff breaks throughout the day to ensure that all breaks are given in a timely manner. Utilize a variety of software to assist customers. Use RecTrac to make reservations and conduct various sale transactions. Maintain a high level of knowledge regarding all Adventure Park and Recreation Department programs facilities and services. Answer repetitive questions, scenarios and tasks with professionalism, politeness and courtesy both in person and on the phone. Interact with and maintain professional attitudes and relationships with guests, co-workers and management in a positive, professional manner at all times using appropriate language and conversations. Utilize sales techniques to sell retail merchandise. Inform guests of Adventure Park safety practices, operating rules and regulations and help to enforce these rules as necessary. Also responsible for making sure guests are prepared for changing weather conditions. Ensure the Day Lodge facility indoor and outdoor is clean, well-maintained; items are well stocked, displayed, and presentable to guests throughout daily operations. Enforces and maintain all Town of Frisco, Recreation Department and Frisco Adventure Park policies and procedures including but not limited to grooming standards and uniform policies. Assist with large group coordination and day-of services. Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director, Managers and Supervisors. Follow all procedures in place including but not limited to safety, accounting and customer service. Assist in all other aspects of Frisco Adventure Park operations as necessary. Other Responsibilities: Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism. Attends Town and departmental training and meetings as appropriate or assigned. Ability to function and make good decisions in the absence of a supervisor. Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing. Performs other job duties/responsibilities as assigned by management. Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance. Requirements Specific knowledge, skills and abilities needed for position:
Area
Comments
Education:
Required: High School Diploma or GED Computer Operations:
Required: 2+ years/seasons of Microsoft Word and Excel and POS booking systems Licenses, Certifications or Accreditations:
Required: Valid Colorado Driver's License Previous Work Experience:
Required: 2+ years/seasons guest service Required: 1+ year/season cash handling Required: 1+ year/season retail experience Previous Supervisory Exercised:
Preferred: 1 year/season lead/supervisory experience Language Ability:
Required: Ability to communicate effectively in English, both verbally and in writing. Decision Making Ability:
Required: Ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance. Other:
Required: Ability to pass a background investigation. Required: ability to multitask Physical Demands
Weight
LIFTING : The job requires weight to be lifted or force to be exerted. See below for how much and how often.
Activities
OTHER PHYSICAL ACTIVITIES REQUIRED : See below for how much on the job time is spent performing the following.
Up to 10 Pounds
2/3 OR MORE
Standing
2/3 OR MORE
Up to 25 Pounds
2/3 OR MORE
Walking
1/3 to 2/3
Up to 50 Pounds
2/3 OR MORE
Sitting
2/3 OR MORE
Up to 100 Pounds
UP TO 1/3
Using hands to finger, hands to feel
2/3 OR MORE
More than 100 Pounds
None
Reaching with hands and arms
2/3 OR MORE Climb or balance
UP TO 1/3 Stoop, kneel, crouch or crawl
1/3 to 2/3 Talk or hear
2/3 OR MORE Taste or smell
UP TO 1/3 OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:
Indoor/Outdoor:
80% indoor, 20% outdoor
Hazardous Materials or Noise:
Crowd noise
Holidays/Weekends/Evenings:
Yes
Equipment Used in Job:
Computer, copy machine, telephone, fax, BOCA printer, Zebra printer, Credit Card Reader
Other:
The position requires the ability to travel over snow and ice in challenging weather conditions. Required to work flexible schedules including weekends and holidays between the hours of 7:00am and 11:00pm. This position also requires speaking with guests in a crowded, noisy environment from behind a counter. VISION:
Specific vision requirements for this job:
Close Vision: Yes
Distance Vision: Yes
Color Vision: Yes
Peripheral Vision: Yes
Depth Perception: Yes
Ability to adjust focus: Yes
Additional Information This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. We offer Town wide activities such as:
Hikes Marina Activities Nordic Ski Clinics Bike to Work Trail Maintenance/Restoration Other discounts and incentives Full list of incentives: (note the job-type category columns for appropirate incentives)
Verizon and Sprint Silverthorne Rec Center Discount Nordic Pass (winter only) Tubing Pass (winter only) Eight Free Friends and Family Tubing Hill Passes Pontoon boat rentals (free and discounted - summer only) Free SUP rentals (summer only) Discounted Copper Ski Pass (winter only) Free day voucher to Copper (winter only) Use of trash dumpster and compost bins Merchandise and services at our facilities
Adventure Park Nordic Center Marina Historic Park and Museum Visitor Information Center
Ensure to check the job-type category for which you are applying to verify what incentives you will be eligible for. Not all job-types are eligible for all incentives. 01
Are you at least 18 years old?
Yes No
02
Do you have a valid driver's license?
Yes No
03
How many years of guest service experience do you have? 04
Please describe your guest service philosophy. 05
Please describe your leadership philosophy. Required Question