Shepherd University
IT Services Desk Assistant
Shepherd University, Shepherdstown, West Virginia, United States, 25443
Position Details
Position Information
Posting Number Stu374P
Working Title IT Services Desk Assistant
FLSA Exempt
Student Pay Level B
Advertised Pay Rate
Position Status FWS/REG
Department Student Emp Information Technology Services
Job Summary/Basic Function
This position is at the IT Services Desk Duties: - Answering phone calls and assisting the caller - Assisting walk-up users Helping the full-time and part-time staff - Troubleshooting hardware, software and network issues - Running malicious software detection programs (viruses, malware) - Installing OS updates - Assisting users with retrieving/changing account information
This can be a stressful area at times, but is a good learning environment for those wanting to work in the computer or customer service fields.
Minimum Qualifications
- Able to grasp new skills and concepts quickly. - Ability to work alone some times, but must be able to communicate well with team members - Self motivated - Ability to effectively handle users under much stress - Must be enrolled fall/spring 2025-2026
Preferred Qualifications
- Federal Work Study Eligible students preferred.
Posting Date 06/25/2025
Close Date
Special Instructions Summary
Job Duties
Position Information
Posting Number Stu374P
Working Title IT Services Desk Assistant
FLSA Exempt
Student Pay Level B
Advertised Pay Rate
Position Status FWS/REG
Department Student Emp Information Technology Services
Job Summary/Basic Function
This position is at the IT Services Desk Duties: - Answering phone calls and assisting the caller - Assisting walk-up users Helping the full-time and part-time staff - Troubleshooting hardware, software and network issues - Running malicious software detection programs (viruses, malware) - Installing OS updates - Assisting users with retrieving/changing account information
This can be a stressful area at times, but is a good learning environment for those wanting to work in the computer or customer service fields.
Minimum Qualifications
- Able to grasp new skills and concepts quickly. - Ability to work alone some times, but must be able to communicate well with team members - Self motivated - Ability to effectively handle users under much stress - Must be enrolled fall/spring 2025-2026
Preferred Qualifications
- Federal Work Study Eligible students preferred.
Posting Date 06/25/2025
Close Date
Special Instructions Summary
Job Duties