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MSP Hire, Inc.

IT Operations Assistant

MSP Hire, Inc., Juneau, Alaska, us, 99812

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Hansen Gress

is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 23 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence.

We are not a corporate machine — and we don’t want to be. We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy.

What We’re Looking For

We're looking for a reliable, organized person to join our team handling the behind-the-scenes operations that keep our IT services running smoothly. This is a great entry-level opportunity that combines inventory management, equipment processing, and occasional client deliveries. You'll be working primarily in our office managing our equipment inventory with some local driving to client sites.

This role is perfect for someone who likes hands-on work, enjoys organization and logistics, and wants to learn about the IT industry from the ground up.

What You'll Actually Do

Inventory & Equipment Processing (Primary Focus): Receive and process incoming equipment shipments

Label, organize, and maintain our equipment inventory room

Support inventory tracking and cycle counts

Break down cardboard and maintain organized workspace

Prepare equipment for deployment or storage

Equipment Processing: Decommission old equipment safely and securely

Process equipment returns (RMAs) to vendors

Prepare and list salvaged equipment on eBay for resale

Handle equipment disposal and recycling properly

Client Deliveries & Field Work: Deliver new computers and equipment to local businesses

Pick up equipment from client sites for repair or replacement

Perform simple equipment installations (basic setups)

Assist with desk moves and equipment relocations

What You Bring to the Table

Required: Valid driver's license and reliable transportation

Ability to lift up to 50 lbs regularly

Strong organizational skills and attention to detail

Comfortable with basic computer tasks and learning new systems

Professional demeanor for occasional client interactions

Preferred: Previous experience with inventory management, shipping, or office organization

Experience with eBay or online marketplace selling

Interest in technology and IT equipment

Ability to work independently and follow detailed procedures

What’s In It For You Full-time role, in-office in Juneau

Salary: $20-$30 per hour, depending on experience

Health insurance (with vision coverage)

Retirement plans

Mobile device plans reimbursement

Flexible scheduling policy

Why You'll Love Working Here Learn Technology: Hands-on exposure to IT equipment and industry practices

Variety: Mix of inventory management, equipment processing, and client interaction

Growth Opportunity: Learn the MSP business and potentially move into technical roles

Local Impact: Support Juneau businesses with their technology needs

Team Environment: Work with a supportive, close-knit team

Employee satisfaction and growth is important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say.

Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.